Technical Support Executives at Tizeti Network Limited

Posted on Thu 02nd Feb, 2017 - hotnigerianjobs.com --- (0 comments)

Tizeti is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.

We are recruiting to fill the position below:

Job Title: Technical Support Executive

Location: Lagos

Job Descriptions

Installing and configuring computer hardware operating systems and applications;
Updating self-help documents so customers/employees can try to fix problems themselves
Visit customers once issues have been escalated from the service center
Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
Talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
Troubleshooting and diagnosing, solving hardware or software faults
Replacing parts as required
Providing relevant reports
Supporting the roll-out of new applications and version control
Setting up new users’ accounts and profiles and dealing with password issues
Responding within agreed time limits to call-outs
Working continuously on a task until completion
Prioritizing and managing many open cases at one time
Rapidly establishing a good working relationship with customers
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
Research required information using available resources
Follow standard processes and procedures
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Follow up and make scheduled call backs to customers where necessary

Application Closing Date
7th February, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected]

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