Specialist - Process Review and Operational Efficiency at Etisalat Nigeria

Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Specialist - Process Review and Operational Efficiency
       
Location: Lagos,NG       
       
Job Summary       
Implement the business process review framework to support the establishment and maintenance of a process culture which delivers quality and promotes interdepartmental partnering and stakeholder satisfaction throughout the business
       
Principal Functions       

• Recommend, implement and monitor process improvement initiatives
• Implement the process KPI management framework and monitor and report on process performance
• Champion the co-ordination of quality teams to deliver process optimization goals and continuous improvement
• Lead the delivery of periodic audits of the Quality Management System (QMS) to ensure it conforms with industry best practices
• Conduct periodic and ad-hoc reviews of the company s business processes to determine fitness for purpose
• Generate process review reports with strengths, weaknesses and improvement areas identified
• Identify and mitigate process bottlenecks in order to realize process efficiencies
• Identify and document realistic process controls for tracking and reporting
• Generate periodic KPI performance reports for strategic processes in order to provide feedback on process effectiveness and efficiency, gaps and corrective actions
• Monitor the performance of inter-functional and vendor SLAs to determine effectiveness in terms of time and quality of service, analyze root causes of SLA breaches and recommend improvements
• Continuously ascertain maturity level of the company s processes in order to monitor evolution of strategic processes and share best practices across the organization
• Facilitate process awareness trainings and design of workshop materials for internal and external customers
• Establish and manage quality teams for process optimization and operational excellence
• Liaise with stakeholders on the identification and documentation of required processes
• Manage the alignment of existing policy and process frameworks to deliver on stakeholder objectives
• Support the maintenance of the Quality Management System (QMS) to promote the organization [s competitive edge       

Educational Requirements       

• First degree
• Relevant professional certifications mandatory

Experience,Skills & Competencies       

• Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a telecoms or similar technology business environment

Ideal candidate must be able to demonstrate advanced competencies in the following job-specific areas:

• Knowledge of telecommunications process standards
• Industry awareness and business acumen
• Knowledge of process audit practices
• Document management
• Building and presenting business cases
• Team-building
• Presentation and report-writing skills
• Ideal candidate must also be able to demonstrate strengths in:
• Cross-cultural understanding
• Customer-focus and complaints handling
• Networking and relationship building
• Communication
• Flexibility and adaptability
• Drive for achievement and results
• Problem-solving, planning and organizing skills
• Team leading and influencing skills

Application Closing Date
14th March, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

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