Customer Service Representative/Front Desk Officer at AA Racma and Partners Group Limited

AA Racma & Partners Group Limited is a group of companies that is registered in Nigeria to provide a wide range of professional services for the industrial, private and government sectors.

AA Group is positioned as a respectable and reliable group of companies. Our culture is one of excellence, team work, creativity, partnership with stakeholders and our community to deliver value in the market place.

We are recruiting to fill the position below:

Job Title: Customer Service Representative/Front Desk Officer

Location: Lagos

Core Responsibilities

• To serve as the organisation's first point of contact for visiting customers or clients.
• To provide customers with useful and insightful information about the company's products and services.
• To make or process payments for customers' desired services across various electronic payment platforms
• Answer questions and address complaints of visitors or escalate the complaints to higher authority if the need arises
• Carry out other office administrative tasks as directed by the management of the Organization
• Greet visitors and clients in a friendly and professional manner; document all visitors in log book and stay within the vicinity of the reception area at all times
• Monitor the crowd at the reception
• Receive and sorts incoming mails
• Monitor and maintain office supplies such as stationeries etc
• Ensure office equipment is properly maintained and serviced
• Keep office environment clean and tidy always
• Perform any related tasks as assigned and work with all the departments.

Educational Requirements

• HND/B.Sc in Mass Communication/Art.
• Minimum of Second Class (Lower Division) or Lower Credit.

Personal Competencies

• Applicants must be welcoming and polite to colleagues and all visiting customers.
• Possess a good verbal and written communication skills.
• Applicant must be attentive to details.
• Applicant must be accountable and of worthy character
• Excellent Organisational and Multi-tasking abilities
• Smart and Proactive
• Proficient in Microsoft office packages

Application Closing Date
24th May, 2017.

How to Apply
Interested and qualified candidates should send their applications and CV's to: [email protected]