Customer Service Manager at Darmac Engineers

Posted on Thu 27th Apr, 2017 - hotnigerianjobs.com --- (0 comments)

Darmac Engineers, is recruiting for suitably qualified candidates for immediate employment into the position below:

Job Title: Customer Service Manager

Location: Lagos

Responsibilities/Duties

Maintains customer satisfaction by providing problem-solving resources; managing staff.
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
Accomplishes information systems and organization mission by completing related results as needed.

Requirements/Skills

Customer Service,
Process Improvement,
Decision Making,
Managing Processes,
Staffing,
Planning,
Analyzing Information ,

Application Closing Date
25th May, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: elizabeth.ofodile@darmacengineers.com.ng

Share this job:

Chemical and Allied Products (CAP) Plc Technical Sale Trainee Program 2025

Heineken International Graduate Recruitment 2025

Juhel Nigeria Limited Job Recruitment (12 Positions)

Keystone Bank Limited Job Recruitment (33 Positions)

Indorama Eleme Fertilizer & Chemicals Limited Graduate, Management & Diploma Internship Job Recruitment (18 Positions)

Federal Civil Service Commission (FCSC) Job Recruitment (77 Positions)

Season's Greetings from Hotnigerianjobs.com!

Chevron Nigeria Limited (CNL) NMA Postgraduate Internship Program

Nigerian National Petroleum Corporation (NNPC) Limited Graduate Trainee Recruitmet 2024

Career News: Independent National Electoral Commission (INEC) Begins 2024 Edo & Ondo Gubernatorial Election Staff Recruitment

Independent National Electoral Commission (INEC) Adhoc Staff Job Recruitment (5 Positions)

Assistant Presiding Officer (APO) at the Independent National Electoral Commission (INEC) - Edo & Ondo

Registration Area Center (RAC) Manager at the Independent National Electoral Commission (INEC) - Edo & Ondo

Supervisory Presiding Officers (SPO) at the Independent National Electoral Commission (INEC) - Edo & Ondo

United Bank for Africa Plc (UBA) Graduate Management Accelerated Programme (GMAP) 2024

Comments (0)

Post a Comment

Name: *
Email: *
Comment: *