Social Media Analyst at Giant Beverages Limited

Giant Beverages Limited is a new manufacturing company engaged in the production of natural and healthy non-alcoholic beverages. As a corporate entity, we produce products of the highest quality and are committed to delivering quality service to our customers. Giant Beverages drinks are produced with the finest natural ingredients to meet high quality standards.

We are recruiting to fill the position below:

Job Title: Social Media Analyst

Location: Lagos

Job Descriptions

• Become and remain knowledgeable about Leading social media products and community standards
• Responsible for daily updates on our social sites
• Assist our online community and help resolve inquiries empathetically, accurately and on time
• Make well balanced decisions and personally driven to be an effective advocate for our online community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right for our community in supporting Leading social media objectives
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce social media terms of use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy

Requirements

• Good appreciation of the application of social media and digital channels in marketing.
• Passionate and enthusiastic about social media and its use.
• Strong communication skills, verbal and written, with the ability to create high quality reports.
• Must be able to use Facebook, Twitter, LinkedIn, Instagram, Youtube and other leading social sites.
• Knowledge of Agorapulse, Canva and Sociocaster is a plus.
• Education: Bachelors degree in any discipline with a minimum 2-2.
• Fluent in Written and Spoken English
• Excellent communication Skills
• Excellent Computer knowledge.

Application Closing Date
19th May, 2017.
 
How to Apply
Interested and qualiified candidates should send their CV's to: [email protected]