Scope Assistant at the United Nations World Food Programme (WFP)

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. We are seeking to fill IT Operations Assistant post at the SSA4 level, based in WFP Nigeria, Damaturu Office. If you are a Nigerian national, committed, creative professional and are passionate about making a lasting difference for people in need, we would like to hear from you.

We are recuiting to fill the vacant position below:

Job Title: Scope Assistant - SSA4

Job ID: (52076)
Location: Damaturu

Organizational Context

• This job is  found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief, or Information Technology Officer, or the designate.
• At this level, work is carried out under the direct supervision of a more senior staff. Job holders work in a team and are expected to produce organised and accurate technical work.

Job Purpose

• To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

Key Accountabilities (not all-inclusive)

• Support the activities of planning of beneficiary registration.
• Participate in the registration of targeted beneficiaries.
• Implement the processes and procedures of beneficiary data management including biometrics.
• Provide reports and feedbacks on beneficiary management including identified gaps, and challenges in the course of beneficiary registration.
• Assist in the management and maintenance of SCOPE registration equipment including cards, computers, phone and mPOS.
• Provide retailer support in the operation of mPOS devices.
• Identify and report issues faced by beneficiaries in various local markets.
• Liaise with local authorities in the organization of the planning of beneficiary registration activities.
• Collate date and contribute to the preparation of reports on SCOPE related issues and provide information for better decision-making by stakeholders.
• Perform any other tasks that may be assigned by your supervisor.

Other Specific Job Requirements:

• This section is optional to describe additional responsibilities & knowledge required for the specific job.

4ps Core Organizational Capabilities
Purpose:

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People:

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance:

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership:

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Functional Capabilities
Governance, Strategy and Architecture:

• Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.

Change Implementation, Project management, Planning and Optimization: 

• Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.

Technical Expertise:

• Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.

Service Management:

• Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.

Client Management;

• Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.

Procurement and Contract Management:

• Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

Standard Minimum Qualificatins

• Education: Minimum of secondary school education.
• Language: Understanding of Hausa or any local language will be an added advantage.

Desired Expereinced for Entry into the Role

• Academic or professional experience in computer science.
• Has experience resolving level 1 IT issues.

Terms and Condidtions

• Selected candidate will be employed on a short-term service contract. WFP offers an attractive compensation package.

Application Closing Date
12th May, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important Aditional Information

• WFP will apply a rigorous and transparent selection process including thorough assessment of technical skills to ensure the best candidates are selected for the job.
• Please ensure that your application contains accurate and complete information on academic qualifications, employment record and language skills.
• WFP will only consider academic credentials and degrees obtained from an accredited educational institution.
• Only successful candidates will be invited for an interview.
• WFP is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all religious and ethnic backgrounds to apply to become a part of our organization. WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.