Customer Service Manager at Brookspharma Nigeria Limited

Brookspharma Nigeria Limited is private indigenous pharmaceutical company. We aim to improve people’s quality of life with our products. To achieve this, we concentrate on the research and development of innovative drugs and novel therapeutic approaches. At the same time, we are constantly improving established products. Brookspharma Nigeria Limited is a company that specializes in the distribution of pharmaceutical and Health care products and Services.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Responsibilities/Duties

• Maintains customer satisfaction by providing problem-solving resources; managing staff.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
• Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
• Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
• Accomplishes information systems and organization mission by completing related results as needed.

Skills and Qualifications

• Customer Service,
• Process Improvement,
• Decision Making,
• Managing Processes,
• Staffing,
• Planning,
• Analyzing Information.

Application Closing Date
1st July, 2017.

Method of Application
Interested and qualified candidates should forward their CV's to: bassey.uzoma@brookspharma.com.ng