Graduate ICT Assistant at Oxfam Nigeria

Oxfam, one of the leading global development organizations, mobilizes the power of people against poverty. We are a diverse confederation of 17 strongly interconnected national affiliates working in over 90 countries, either directly, or with partners to enable transformational change, using a unique combination of long-term development, campaigning and humanitarian programs.

We are recruiting to fill the vacant position below:

Job Title: ICT Assistant

Req ID: 2241
Locations: Roving between Maiduguri, Damboa and Mubi

Job Purpose

• To support the provision of timely and effective Information Communications Technology Services to the Maiduguri office and field offices.
• The job holder will provide support to all staff; including acquisition, management and the use of IT & IS tools to increase efficiency and effectiveness.

Key Responsibilities and Accountabilities
Maintenance of IT infrastructure:

• Provide first line software support to staff, including troubleshooting all software problems
• Install new PC and other hardware equipment according to Oxfam standards
• Support the maintenance of the local area network and servers. Ensure the reliability of the local e-mail and Internet systems in the offices, with aim of optimal performance of the network infrastructure
• Support the management of network according to minimum standards, including: taking regular backups of all local data, ensuring that the virus protection software is installed on all machines & updated regularly, upgrading and installing new versions of software on the server and the workstations in the office.
• Maintenance of all computer systems in the offices, assessment of requirements on purchase of hardware/software for the office.
• Provides first level software and hardware maintenance & upgrades.
• Keeps an up to date inventory of all IT equipment both software and hardware.
• Support the collation of IT requirements for annual IT budgeting costs
• Supports a helpdesk system that will capture regular support issue for the purpose of generating management information required for performance improvement
• Ensures that the IT infrastructure is supported by stable power connectivity in the offices
• Delivery of email client (IBM Notes and Microsoft Outlook setup and troubleshooting email issues and webmail access.
• Support management of Cloud File storage systems and maintenance of Folder Sync structure.
• Support management of delivery of critical Microsoft Windows (Client) operating system patch and updates.
• Prepare monthly progress report detailing achievements, challenges and plans of action for the future and send to supervisor.
• Maintain an up to date network Data and Telephone patching of users and a network schema
• Support maintenance of optimal performance of VSAT equipment and Microwave assembly with active monitoring of active link to achieve throughput and QoS.
• Ensure efficiency in delivery of Wireless networks (Wifi, Point to Point wireless connections)
• Support management of Mobile technologies i.e. 3G, mobile data collection for roaming staff and support delivery of LMMS and Mobenzi which are in line with Oxfam IS standard tool sets
• Perform other duties as may be assigned by the Information Communication Technology Officer.

Telephones:

• Support implementation of cost effective technologies like Voice Over Internet Protocol (VOIP) and Video Conference in line with corporate strategy
• Ensures that the Oxfam switchboard lines are in working order
• Generates a regular report for management on use of telephones etc

IT Supplier Support:

• Support management of IT Service level agreements / contracts plus input on technical issues
• Ensures that phone/data bills are received and payment processed on time
• Occasional Support to Field Office Programme
• Remote support or on-site visit to the field offices to ensure that systems are running efficiently to agreed expected standards

Office equipment maintenance:

• Ensures that office equipment (especially printers, scanners and copiers) is in good order and any breakdowns are responded to immediately. To be responsible for maintaining contracts with all service providers.
• Assists with regular office asset register maintenance
• Capacity Building and Self Development
• Support training of staff and induct new staff on Oxfam’s computer systems, offer training on those that are recurrent
• Develops self, and maintains knowledge of Oxfam ICT Policy, Systems and Processes.

Educational, Experience & Competence
Essential:

• First degree or equivalent in Computer Science, Information Systems, Telecommunications or related field
• Good knowledge and experience in basic hardware (how hardware works), operating systems (like Windows Server 2012 and Active Directory and Window 7) training and training on other applications
• Ability to solve some of the hardware problems on their own and provide good support on applications to the users (job specific).
• Effective communication skills and good working knowledge in English.
• Ability to travel to the field offices - could be frequent.
• Ability to meet deadlines and able to organise work effectively whilst being proactive and showing initiative and tenacity (achieving results)
• Ability to show logic and thinking through options before deciding on a course of action (thinking and understanding).
• Proven experience as a team worker and demonstrably cooperative with members of other teams, responding quickly and accurately to queries and issues
• A high level of self-awareness, personal energy, stamina and flexibility. Ability to work creatively, effectively and under own initiative
• Ability to work with discretion regarding confidential information, possession of sound judgment and attention to detail
• Commitment to Oxfam’s overall aims and policies and experience of promoting women’s rights and the interests of marginalized people in all aspects of Oxfam’s work

Desirable:

• Knowledge and / or experience of common Oxfam norms, procedures and administrative guidelines.
• Certification in Microsoft Certified Systems Engineer (MCSE) or CCNA will be an added advantage.
• Knowledge of VSAT assembly and Radio Frequency technology.
• Knowledge of the use of Routers and Switches, with administration and configuration abilities.

Application Closing Date
13th June, 2017

How to Apply
Interested and qualified candidates should email their Curriculum Vitae as one attachment in English to: Ebeze.chukwudi@oxfam.org with the position title as the subject of the email.

Note

• Applications sent in the required format will be considered and only shortlisted candidates will be contacted. Equal Opportunity:
• Prospective candidate must be available and willing to commence work immediately. only applicants residing in Maiduguri, Damboa or Mubi (Adamawa state) will be considered.
• “Oxfam is an equal-opportunity employer and do not discriminate based on race, color, religion, etc."