Channel Analyst, Customer Acquisition at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Channel Analyst - Customer Acquisition

Location: Lagos
Division: Sales & Distribution

Core Purpose of the Job

• To collate and analyse SIM Cards registration, SIMS availability/Supply and Distribution, Activations, Customer Retention and churn intelligence information on an on-going basis, (in relation to benchmarking and competition) and provide insight to Customer Acquisition Channel performance.

Job Summary
Evaluate performance measured against SIM registration channel objectives in the following areas:

• Trade Partner and Sub - Trade Partner Environments
• Walk-in-Centres
• Mobile Lite
• Connect Stores and Connect Points
• Other Sim Registration Agents
• Collect, analyze and interpret a wide variety of Channel data and develop weekly /monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of Customer Acquisition Channel Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of channel services and providing information enabling channel business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to Customer Acquisition Manager
• Report and analyze SIM Card registration, SIMS availability/Supply and Distribution, Activations, Customer Retention /Churn trends and activity plans.
• Maintain Customer Acquisition Channel members’ database (SIM Registration Point and End Users Details).
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Customer Acquisition Manager.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Education

• First degree in Economics, Business Administration, Accounting or any related discipline in any related discipline.

Experience

• Minimum of 3 years’ experience
• Experience working in a medium organization:
• Project  planning and reporting
• Sales/marketing or related function
• Experience using Data Mining Tools

Job Conditions

• Normal MTNN office environment.
• May be required to work extended hours
• Open plan office.

Application Closing Date
20th June, 2017.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Multiple applications are not allowed.