Customer Service Officer at Bellforte Consulting

Bellforte consulting, is a consulting firm integrating a full range of business consulting capabilities. Bellforte’s consulting value chain includes functional practices in strategy, financial management, marketing, human capital development, customer service and corporate services.

We are recruiting to fill the vacant position below:

Job Title: Customer Service Officer

Location: Lagos

General Job Descriptions

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Perform live chat and email correspondence with customers.
• Ability to maintain composure with difficult consumers. Must remain professional at all times

Qualifications/Requirements

• A degree in a relevant field.
• Minimum of two years’ experience.
• Good knowledge of Microsoft office suite (especially Excel application).
• Excellent written and verbal communication skills and a good command of English Language.
• Good team player, versatile, confident and articulate.
• Ability to juggle multiple tasks simultaneously

Application Closing Date
28th June, 2017.

Method of Application
Interested and qualified candidates should send their application letters and CV's to: recruitment@bellforteconsulting.com