Contact Centre Agent at Outcess Solutions Nigeria Limited

Posted on Mon 31st Jul, 2017 - hotnigerianjobs.com --- (1 comments)

Outcess is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent

Location: Lagos

Job Description

Build customer interest in the service and product offered by the company
Educate customer on new and existing products on the network
Effective and professional Brand cross selling of company products & services
Deliver world class customer service by cross selling with vibrancy and personal confidence
Provide accurate product information and serve as a knowledgeable resource for customer
Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.
Follow through on commitments made to customers in the course of selling.

Application Closing Date
31st August, 2017.

How to Apply
Interested and qualified candidates should send their CV’s to: hr@outcess.com

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Comments (1)

No. 1

Posted on Mon 18th Sep, 2017 15:17:02 GMT by Cindy Trillo

Hi there,

My name is Cindy, and I'm doing some public relations work for a site in a similar niche to yourselves.

I represent a couple of businesses in the sector, and am looking to secure some advertising placements, following a set format, for my clients and just wanted to confirm what options you had available.

We have the budget for a permanent link meeting the following criteria:

A new article on your site, written by us, on a topic of your choice that's useful to your site and readers:

*It would contain one, followed link, to my client,

*It would not be tagged 'guest post' or 'sponsored' or anything similar,

*It must appear/be linked to from the main category pages so it can be indexed/found but doesn't need to be 'pinned' or remain at the top of the category,

*I will work with you to ensure the article is one you find truly valuable

If you're able to offer pricing then I'd love to work with you on getting some advertising sent your way. Please just let me know in your reply that our terms are acceptable, and what price you would like in order to work with us.

Cheers,

Cindy

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