Customer Service Officer (Intern) at Verite Microfinance Bank Limited - UPDATED

Verite Microfinance bank ltd is duly registered in the federal republic of Nigeria by the corporate affairs commission and licensed by the central bank of Nigeria as a deposit-taking financial institution.

Verite MFB takes pride in our strong, enthusiastic and youthful management team which gives us the ability to tirelessly go the extra mile and deliver financial services that is of highest standard to the unbanked.

We are recruiting to fill the position below:

Job Title: Customer Service Officer (Intern)

Location: Lagos

Job Description

• Handle customers’ complaints, process orders and provide information about the bank’s products and services.
• Providing outstanding service to customers through all of your interactions.
• Assessing loan applications and making recommendations.
• Communicating with customers accurately and efficiently.
• Providing outstanding service to customers through all of your interactions.
• Assessing loan applications and making recommendations.
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• You will be dealing with incoming calls, taking detailed messages, updating the database and providing an excellent customer service to the organisations clientele.
• Open customers’ accounts and ensure complete documentation for account opening package.
• Preparation of weekly reports on customer service activities of the branch
• Perform other duties as may be assigned by the Branch Manager and Head, Customer Service Unit
• preparing reports and general administration.

Qualification/Requirement

• OND holder in any discipline
• Must be Female
• She must not be more than 26 years of age by November, 2017
• Excellent communication [oral and written]
• High level of drive and resilience in achieving set goals/targets
• Good appreciation and working knowledge of MS Office tools (Ms Word, Excel, PowerPoint, Outlook)
• High sense of responsibility and accountability
• Excellent organizational, innovative, strong analytical and critical thinking skills
• Ability to adapt quickly in new situations and challenges; and also a team player
• A professional and polite telephone manner is required, whilst also being able to build rapport quickly with the caller.
• You will be proactive, driven, enthusiastic and will need previous customer service experience.

Application Closing Date
27th October, 2017.

Method of Application
Interested and qualified candidates should send a word document version of their CV's to: career@veritemfb.com