Customer Care Officer at Quest Oil and Engineering Services Limited

Quest Oil and Engineering Services Limited - We are on a Quest to build a thriving business in the Oil and Engineering Industry.

Quest Oil and Engineering Services Limited is a value-driven company offering full-service in oil and gas, as well as engineering service. We offer engineering, design, procurement, steel and fabrication services as well as provide customized integrated services specific to clients, to include cost-effective delivery.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Lagos
Job Type: Full Time

Job Description

• To meet this new requirement, the company is looking for talented & experienced candidate for the role of customer service.
• The customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large number of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Promptly answers telephone calls to the main console and appropriately directs callers.
• Receives clients, job applicants, and other visitors to the firm in a courteous and professional manner, determines their needs, and directs them to the appropriate desk; obtains each visitor’s data and ensures that he/she has an appointment or is expected.
• Assist admin in collating information such as employment, medical, and other records.

Qualification

• Bachelor's Degree in related filed from a recognized institution.
• 2-3 years of relevant work experience and excellent written and oral communication skills.

Application Closing Date
30th November, 2017.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected]