International Business Machines Corporation (IBM), is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States. IBM manufactures and sells computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.
We are recruiting for the following
Job Title: Order Management Software (OM/Sterling software) Subject Matter Expert
Job ID: GBS-0550071 Location: Any City, Nigeria
Job type: Full-time Complementary
Job area: Consulting & Services
Job Description
GBS: IBM Global Business Services is the world's largest consulting services organization. IBM Global Business Services provides clients with business transformation and industry expertise, and the ability to translate that expertise into integrated, responsive, innovative business solutions and services that deliver bottom-line business value. IBM Global Business Services provides leading transformation consulting across a range of industries as well as in the following key business function areas: Strategy and Change; Applied Technologies; Application Services; Financial Management; Human Capital Management; Customer Relationship Management; Marketing; Sales & Services; Supply Chain & Procurement, and Business Analytics and Optimization.
IBM Smarter Commerce recognizes that the sale is just one aspect of the experience. Smarter Commerce places the customer at the center of all operations and turns customer insight into action, enabling new business processes that help companies buy, market, sell and service their products and services.
IBM® Sterling Order Management provides a centralized inventory, order promising and fulfillment hub to support omni-channel fulfillment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase share of wallet. IBM Sterling Order Management enables you to make better decisions about how to promise and fulfill customer orders, resulting in improved profitability and customer satisfaction. We are seeking highly experienced Order Management (OM) professionals to provide sales, solutioning and delivery excellence to clients in Europe, North America and Growth Markets.
As a member of the award-winning Smarter Commerce Team, the Order Management SME will demonstrate expertise in implementation and customisation of the Sterling Commerce software package using the following tools: J2EE, including Java, JSP and servlets. Candidates must have had experience of application development using SOA Architecture, Web Services, JMS messaging, XML, XSLT, XPath, and integration of SOA based COTS products. Whilst work experience in the retail or supply chain industries is preferred, IBM provides consulting services to Sterling clients across multiple industries.
As the OM SME you will do the following:
Business Development and Solution Development
Assist GBS teams to identify and cultivate potential Smarter Commerce opportunities with key clients in their respective territories
Lead client workshops to help our clients understand the benefits of IBM OM solutions.
Lend SME expertise to marketing campaigns, conferences and industry events.
Collaborate cross brand, cross geo and with outside vendors to develop innovative and comprehensive solutions for IBM clients.
Sales Pursuit
Provide Industry domain Subject Matter Expertise to assist in developing the proposed technical solution, project plan, and resource estimates
Write sections of the proposal documents, including the technical solution, roles and responsibilities, value proposition, and the cost case
Participate in preparation of proposal presentations, and present and explain the proposed solution to the customer
Delivery
Provide SME support, perform project reviews, help troubleshoot project issues.
Provide part time "on demand" assistance to resolve critical open issues that arise throughout the delivery life cycle
This role requires regional and global travel; the ability to adapt and travel at short notice is essential.
Requirement
Bachelor's Degree.
At least 3 years experience in IBM Sterling Commerce or similar order management solutions
At least 2 years experience in Demonstrated solution defining, project road mapping, estimating, determining resource requirements, and defining delivery models
At least 1 year experience in Proven participation in proposal creation and orals presentations demonstrating excellent English verbal and written skills.
At least 1 year experience in Managing CXO level relationships
English: Fluent
Preferred
At least 5 years experience in IBM Sterling Commerce or similar order management solutions
At least 5 years experience in Demonstrated solution defining, project road mapping, estimating, determining resource requirements, and defining delivery models
At least 3 years experience in Proven participation in proposal creation and orals presentations demonstrating excellent English verbal and written skills.
At least 3 years experience in Managing CXO level relationships.