Graduate Social Media Executive (ISP) at Lorache Group

Lorache Group - Our client, an Internet Service Provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the position below:

Job Title: Social Media Executive (ISP)

Location: Lagos
Function / Domain: Customer Service / Customer Interaction Group
Reporting To: Supervisor - Call Centre

Major Deliverables

• Manage customer complaints originating via chat or email or social networking sites
• Help customer purchase new accounts or plan upgrade via Web Chat.
• Provide 100% assistance to customers reaching Customer Service via Web Chat
• Render support on queries and technical issues (L2) regarding devices and network
• Exercise diagnostic skills for proper resolution as per process
• Handle customer complaints on behalf of HOD-CSD

Requirements/Qualification

• Post graduate qualification

Desired Experience:

• 1 to 3 years

Essential Attributes:

• Focus on customer delight,
• Good written communication,
• Should possess Analytical & Comprehension skills,
• Adapt at resolving customer query & complaints,
• High familiarity with social media related communication,
• Required to work on multiple client applications,
• Required to work in multiple rotational shift pattern to support operational requirement,
• Posses Commercial and Sales Acumen,
• Excel Knowledge is a Must

Desired Attributes:

• Relevant Industry Experience Preferred.

Application Closing Date
11th January, 2018.

Method of Application
Interested and qualified candidates should send their Applications and CV's to: jobs@lorachegroup.com using the position and location applied for as subject of the mail.