Wakanow Recruits Ticketing And Reservation Officer

Wakanow is recruiting to fill the following position:

Job Title: Ticketing And Reservation Officer

Location: Abuja

Job Details
The successful candidate should be able to deliver high quality customer satisfaction – by providing first class customer service to customers/passengers. Essentially providing support for the sales department and ensuring revenue generation for the organization. The job will also require a coordinated person with organizational ability.

Responsibilities

• Monitor passengers' travel request, and ensure that tickets are issued out promptly and accurately.
• Make reservations, bookings and advise customers on reservation status on or before flight departure.
• Prepare tickets sales report on a weekly basis.
• Ensure that seats are not duplicated by coordinating all outlets.
• Manage a dedicated team of customer care representatives in the delivery of their daily responsibilities.
• Ensure strict adherence to laid down business policies and procedures.
• Risk & Operations Management.
• Ability to listen and effectively communicate accurately important information to prospective clients.
• Ability to use Microsoft Office Suite
• Developing constructive and cooperative working relationships with new customers, and maintaining them over time.
• Must have strong time management skills and possess the ability to work with deadlines and under pressure.
• Must possess the ability to work and contribute effectively to a team.
• Must have excellent organizational, interpersonal and leadership skills.
• Must be innovative, responsive and result-oriented

Requirements

• First degree in any Social Sciences or Business Management course
• The successful candidate must have at least 3 - 4 working experience and must be able to work without supervision
• He/she must have completed an IATA course on Fares and Ticketing.
• Ability to use the Amadeus GDS is Compulsory

Application Closing Date
18th June, 2013

Method Of Application
Interested and qualified candidates should send their CVs to: [email protected]