Front Desk Manager at Reactor Beverages Limited

Reactor Beverages Limited is a Nigerian company that manufactures natural healthy non-alcoholic functional beverages. We produce quality beverages using the finest natural ingredients to meet high quality standards. We are committed to excellence and quality service delivery to our customers and consumers.

We wish to build and sustain a reputation of excellence in manufacturing, distribution, marketing, and sales processes. We intend to be a reference point in the beverage industry in Nigeria, through innovative products.

We are recruiting to fill the position below:

Job Title: Front Desk Manager

Location: Lagos

Job Description
Job brief:

• We are looking for a Front desk manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
• As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
• Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Ensure proper mail distribution
• Prepare and monitor office budget
• Keep updated records of office expenses and costs
• Ensure company’s policies and security requirements are met

Requirements

• Proven work experience as a Front desk manager or Reception manager
• Hands on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• HND in any related field; additional certification is a plus

Application Closing Date
12th March, 2018.

Method of Application
Interested and qualified candidates should send their CV’s and Cover Letter to: hiring@reactorbeveragesltd.com.ng