Restaurant Operations Manager at the Grill Mall Limited

Posted on Mon 05th Mar, 2018 - hotnigerianjobs.com --- (0 comments)

The Grill Mall Limited, a reputable comapany in Lagos State, is recruiting suitably qualified candidates to fill the position below:

Job Title: Restaurant Operations Manager

Loaction: Lagos

Responsibilities

Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations

Direct reports include:

Chefs
Barmen
Waiters
Dispatch bikers
Security

Requirements

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role (minimum of 5 years’ experience)
Proven customer service experience as a manager
Familiarity with restaurant management software
Strong leadership, motivational and people skills
Acute financial management skills
B.Sc degree in Business Administration; hospitality management or culinary schooling is a plus

Remuneration
Salary ranges from N120,000 to N160,000 Monthly.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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