Windows/Desktop Specialist at a Large Nigerian Bank - Growth in Value Alliance (GV Alliance) Partners

Posted on Mon 26th Mar, 2018 - hotnigerianjobs.com --- (0 comments)

GVA Partners - Our client, a large Bank in Lagos, is recruiting suitably qualified candidates to fill the position below:

Job Title: Windows/Desktop Specialist

Location: Lagos

Job Description

The ideal candidate will be responsible for providing specialist desktop services support (i.e. maintenance, development and security) and also participate as a member of the Technical Services team to ensure the successful integration and delivery of IT services. The right candidate will possess a high skill level in supporting the environments at an enterprise level.
Provide expert level (level 3) support for desktops, pcs, laptops, printers, scanners and associated software.
Install operating systems/applications on users’ workstations and provide Active Directory, DHCP & DNS Support.
Troubleshoot and repair basic LAN, WAN and internet issues at various locations specified within domain
Create and re-set user accounts on Domain and Active Directory servers.
Provide post -implementation support, guidance and advice to the user community.
Investigate and coordinate the resolution of potential and actual service problems identified by the Desktop Services team or escalated through the incident management process.
Evaluate and develop desktop fault corrections, site-specific modifications and work-around updating system documentation accurately and consistently
Develop maintenance schedules and procedures, using application management software tools and techniques to investigate problems, collect performance statistics and create reports
Collaborate with other team members in end user support to integrate technologies with appropriate systems and applications across the organisation.
Recommend improvements and contribute to the implementation of agreed changes, architecture and design structures, tools and maintenance routines.
Prepare and maintain operational documentation for OS and application software, providing advice where necessary on the correct and effective use of application software.
Develop, maintain and document detailed knowledge of desktop management and process improvement, updating configuration management records where necessary.
Provide appropriate status reports to team members, managers and users
Contribute to project plans for the implementation of upgrades and developments to systems and services.

Requirements

8+ years working experience with MS Office, Web/Internet technologies Windows 2000/XP/Vista Patch Management, Citrix, Anti-virus, Windows 200X Server, Enterprise Service Desk.
Exceptional skills in the implementation and support of the following applications: Windows 2000/XP/VISTA/7/8.1,Operating System Patch management.
Windows Server 2008,2008 R2, 2012, 2012 r2 and MS Exchange 2010.
A good Bachelor's Degree in Computer Science, Electronic Engineering or any related discipline.
Cluster support and fail-over experience
Basic Network security knowledge.
Knowledgeable in Active Directory Domain Services.
Enterprise Service Desk experience
Antivirus Application experience lockdown and global domain control experience
Cisco Switches and Routers
Service Desk Management experience
Experience in the use of remote network management tools: lockdown and global domain control services.
Deep knowledge of MS SCCM,
Hands on experience with MS imaging software solutions such as MS Deployment tool kit, Ghost,Acronis etc.
Enterprise-level experience.
Ability to support a variety of technologies and systems independently, resolve problems and pro-actively communicate solutions.
Excellent oral and written communication skills.
Exhibit a thorough approach to quality issues and documentation.
Good sense of customer orientation and team working
Demonstrated desire and ability to effectively learn new technology-committed to continuous learning and development on the job through self-study and formal courses.

Application Closing Date
29th March, 2018.

Method of Application
Interested and qualified candidates should forward their CV's in MS Word format with Cover Letters to: [email protected] with Windows/Desktop Specialist as the subject.

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