Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Lotus Capital Limited Job Recruitment (3 Positions)

Pruvia Integrated Limited Job Recruitment (20 Positions)

Joefelin Resources Job Recruitment (3 Positions)

Tenstrings Music Institute Limited Job Recruitment (3 Positions)

Food Concepts Plc Job Recruitment (6 Positions)

IT Horizons Limited Job Recruitment (3 Positions)

Amorserv Talents Job Recruitment (4 Positions)

TotalEnergies Job Recruitment

Speedaf Express Graduate & Exp. Job Recruitment (3 Positions)

Smooth Promotions (HIPTV) Job Recruitment (3 Positions)

Savewell Luxury Homes Limited Job Recruitment (4 Positions)

Klinserv Nigeria Graduate & Exp. Job Recruitment (3 Positions)

Stella Maris Schools Job Recruitment (11 Positions)

Mishra Global Resources Internship & Exp. Job Recruitment (5 Positions)

Christian Blind Mission (CBM) International Job Recruitment (5 Positions)

Compovine Technologies Limited Job Recruitment (8 Positions)

RYNO Automotive Limited Job Recruitment (6 Positions)

21 Search Limited Job Recruitment (8 Positions)

Standard Chartered Bank Job Recruitment

United Nations International Children's Emergency Fund (UNICEF) Job Recruitment (3 Positions)

Sundry Markets Limited Trainee Programmes 2024 (3 Positions)

Kloverharris Limited Job Recruitment (9 Positions)

Orangutan Limited Job Recruitment (3 Positions)

Frutta Foods and Services Nigeria Limited Job Recruitment (4 Positions)

Julius Berger Nigeria Plc Job Recruitment (3 Positions)

Oiltest Group Job Recruitment (15 Positions)

Harvesters International Christian Centre Job Recruitment (5 Positions)

Design Union Limited Job Recruitment (4 Positions)

Sundry Markets Limited Accounting Trainee Programme 2024

Sundry Markets Limited Internal Audit Trainee Programme 2024

Sundry Markets Limited Retail Management Trainee Programme 2024

Feman Media Training Program with Internship Placement in Partnership with SMEs in Nigeria, Ghana and Kenya

Fadac Resources and Services Limited Job Recruitment (6 Positions)

R & R Recruiting Services Job Recruitment (22 Positions)

M-KOPA Nigeria Job Recruitment (11 Positions)

Montaigne AH Limited Recruitment (4 Positions)

Norwegian Refugee Council (NRC) Job Recruitment (3 Positions)

International Rescue Committee (IRC) Internship & Exp. Job Recruitment (6 Positions)

Elite Talent Placements Job Recruitment (5 Positions)

Summit Hotel and Apartment Job Recruitment (3 Positions)

Swift Consulting Limited Job Recruitment (15 Positions)

Medecins Sans Frontieres (MSF) Job Recruitment (3 Positions)

Justerotics Job Recruitment (3 Positions)

Public Limited Company Job Recruitment (4 Positions)

Private Security Company Job Recruitment (11 Positions)

Transgeneration Enterprises Limited Job Recruitment (3 Positions)

Perfection Motor Company Limited Job Recruitment (6 Positions)

Sunlight Resources Limited Job Recruitment (5 Positions)

ABNL Limited Job Recruitment (3 Positions)

Ericsson Nigeria Job Recruitment


Customer Experience Partner at Maersk Line

Posted on Mon 26th Mar, 2018 - hotnigerianjobs.com --- (0 comments)


Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships – we also propel the growth ambitions of businesses and individuals all over our planet. Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers

We are recruiting to fill the position below:

Job Title: Customer Experience Partner

Location
: Port Harcourt, Rivers

Job Description
  • The Customer Experience Partner builds strong relationships with Customers to gain an understanding of their business.
  • Typically handles a large number of Customers and their clearing agents.
  • The level of impact is defined by volumes and/or revenue contribution to the country/cluster scorecard.
  • Providing support on defined issues and contributing through application of expertise and knowledge.
  • Exerts a behavior where he/she works independently within defined boundaries and guidelines in specific areas.
  • Able to present results of own work to team.
Key Responsibilities
  • Proactively monitors, manages and ensures a smooth execution of the end to end shipment life cycle by working closely with the Customer and internal teams.
  • Ensures all products and services are sold to the Customer to maximize profitability.
  • Builds strong relationships with all stakeholders including offshore GSC teams.
  • Is fully responsible for Customer satisfaction and shows experience with Customer interaction.
  • Has a full understanding of Customers’ business drivers, needs and requirements and leverages them to continuously improve cooperation and process o the mutual benefit of the company and the Customers.
  • Manages the sales pipeline, segmentation and accurate forecasting.
  • Handles incoming Customer service queries, issues and exception management.
  • Engages in constructive problem resolution, finds and provides solutions.
  • Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work process.
  • Ensures data integrity in own contribution to legacy systems and applications in the CE organization e.g. Case Management, SFDC, GCSS.
  • Ensures own self is knowledgeable and competent in Standard Operating procedures and policies that concerns the CE function and Customers.
Requirements
We are looking for:
  • Preferably 3 years or plus in a related experience.
  • Background in Banks, Telecommunication, Shipping/Logistics or Hotels will be a plus
  • Languages Proficiency: English and Ibo
  • Personal Characteristics (Soft Skills): Empathy, Active listening, Positivity; Patience and selfcontrol; Humor; Persuasive speaking; Ownership; Confidence;
  • Competencies and Knowledge: Customer Focus; Time management; Priority setting; Drive for Solutions; Teamwork; Organizational Agility; Creativity; Business Acumen; Action Oriented; Accountability; written communication skills
We Offer
  • An exciting job opportunity in an international, challenging business environment characterized by high pace and high diversity. Based in Port Harcourt you will focus on creating valuable relationships with our current and new customers.
  • International experience working for the world´s shipping leader, in a dynamic, global industry.
  • A role with direct impact on our customer.
  • A role where you are part of an evolved customer service concept, gain thorough knowledge & experience in customer service attitude in Business to Business.
  • A workplace with a learning environment - one of the Maersk values is “Our Employees”.
  • Personal and professional development.
  • Career development opportunities and trainings.
  • High pace work environment, with a high diversity of daily tasks.
  • A winning team, which is always looking for improvements
Application Closing Date
12th April, 2018.

Method of Application

Interested and qualified candidates should:
Click here to apply online

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *