Customer Care Officer at the Ibadan Electricity Distribution Company (IBEDC) Plc

Posted on Tue 01st May, 2018 - hotnigerianjobs.com --- (7 comments)

Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).

We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.

We are recruiting to fill the vacant position below:

Job Title: Customer Care Officer

Location: Ibadan, Oyo
Specialization: Customer Care

Job Description

Managing the day to day running of IBEDC's Customer Contact Centre and ensuring customer satisfaction through delivery of efficient and consistent customer services

Responsibilities

Assists in the implementation of IBEDC's customer service policies and strategy
Responds to customer inquiries, requests and complaints
Creates and manages customer log - database to monitor and track all customer issues and resolution
Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
Executes the day-to-day operations of the unit and oversees call centre operations

Qualifications and Requirements

Good understanding of Electricity Distribution Business and the Power Sector in general
Knowledge of Utility Industries
Strong Customer Relation Management Skills
Good knowledge of Marketing & Customer insights
Good Interpersonal, Negotiation and Communication skills (Telephone etiquette)
Proficient in the use of Microsoft Office suite
Minimum Qualification - Bachelor Degree
Required Experience 3 - 5 years

Application Closing Date
10th May, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, click on "Click here see vacancies" and select "Customer Care Officer" to apply accordingly

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Comments (7)

No. 1

Posted on Tue 01st May, 2018 14:57:33 GMT by Amaka

The page is blocked

No. 2

Posted on Mon 14th May, 2018 11:06:07 GMT by yekinni ayomide

we have been getting epileptic power supply from your company in Sagamu town of Makun for more than weeks ago and complaint have been lodge but nothing seems to be done to rectify yet bills was distributed for us to pay!nothing have change from former NEPA. doing same thing same way cant give new result. Nigerians are waiting for all your promises...
looking forward for your response.

No. 3

Posted on Thu 07th Jun, 2018 16:43:08 GMT by Peter Soyoola

@IFO Ogun State, I own a meter but your Official don't read but estimated what can i do?

No. 4

Posted on Mon 01st Oct, 2018 18:10:01 GMT by RAYMON DANIEL

Today Nigeria clocked 58 and u pple refused to give us lite at Eleweran Abeokuta Ogun State, and u came last week to collect moni from us! U don't av any fear of God and will put u in darkness forever amen

No. 5

Posted on Wed 10th Oct, 2018 07:05:18 GMT by Engr Adeniran Elijah bayo

For the third day running again, we are having outage at BASC electrical, Ganmo, Ilorin, kwara state. Not quite long there was an outage for 3 weeks with no blink of light, due to major fault in Asa Dam control station affecting Offa Garage as a whole. Nobody as usual offered explanation.....engr adeniran

No. 6

Posted on Thu 18th Oct, 2018 00:10:18 GMT by Ibrahim Ganiyu

Good morning I want to know if it is possible to recharge prepaid meter online without coming to your office. If it is possible then what is the procedure because there is no time for me coming to your office to recharge or top up the prepaid meter. I be so happy if there is provision for this, Thanks.

No. 7

Posted on Fri 24th Jul, 2020 15:05:52 GMT by Adisa Peter

Good Afternoon, i want to report a case to you. I submitted a form for a new prepayed meter going to 3 months now at one of your branch at 110 odo-ona along àpáta. I gave the form to a man in their customer care called JOSHUA AKINSIPE KAYODE while he asked another guy called DEMOLA to follow me to the house which is at back of Moor Plantation. There's a place that registered electrician have to sign, he said there's one in their office that can do that, that i will have to give him #5,000 and for coming to snap where we are going to put meter am going to give him #2,000, I gave him total amount of 7,000. I was told that the following week we will receive a text which will come with something like a code to make the payment. Till now we have not receive anything of such and anytime i call them all they keep saying is that they are working on it. Please help me out before taking another action entirely. Thanks

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