Guest Service Agent at Westown Hotels

Westown Hotel - As a luxury four star hotel in Lagos, Westown hotel can boast of some of the best staff in the industry. Our newly restructured team have been trained to deliver optimum service to our guest. When you walk into Westown Hotel, you instantly get the feeling that you are in a civilized safe and secure environment.

We are recruiting to fill the position below:

Job Title: Guest Service Agent

Location: Lagos

Responsibilities

• Registering/booking of reservations.
• Up-selling guest room by sharing. available alternatives options.
• Handling all stages of guest stay in the hotel.
• Manage all incoming calls.
• Communicate with all hotel departments efficiently.
• Complete all transactions and daily deposits, and verify float counts.
• Explain all hotel amenities, hours of operations and hotel policies to guests.
• Perform check-ins and check-outs as required .
• Greet each guest in a friendly and polite manner.
• Thank each guest as they leave the premises.
• Logs the daily activities in a logbook.
• Promotes all the facilities of the hotel.
• Attends promptly to customers' inquiries and assists them with their needs.

Requirements

• B.Sc. in Hospitality and Tourism Management or any related discipline
• Minimum of 3years experience as a Guest Service Agent.
• High level of communication skill
• Conversant with hotel software/property management software.

Application Closing Date
21st May, 2018.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected]