Customer Care Executive at Contec Global Group

Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure and Hospitality.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lagos

Job Description

• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Use the most appropriate way to communicate with different behaviour types on the telephone.
• Apply the elements of building positive rapport with different types of customers over the phone.
• Apply the proper telephone and email etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Meet commitments to customers
• Obtain client information by interviewing clients and verifying information.
• Update job knowledge by studying new product descriptions and participating in educational opportunities.
• Answer inquiries by clarifying desired information; researching, locating, and providing information.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
• Maintain CRM by entering information.
• Keep track on quality and quantity of cash towards achieving goal.
• Any other duties assigned by HOD as per need

Application Closing Date
9th May, 2018.

How to Apply
Interested and qualified candidates should send their Applications and CV's to: [email protected]