New member? Register
  
 
 



Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria




Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner









  
          Popular Jobs
Stresert Services Limited Job Recruitment (7 Positions)

eHealth4everyone Job Recruitment (5 Positions)

Management Trainee Recruitment at Omar Gardens Floral Company

Ark Technologies Integrated Services Job Recruitment (3 Positions)

GE Nigeria Graduate & Exp. Job Recruitment (4 Positions)

Inter-Arc Consultants Limited Job Recruitment (5 Positions)

Dell Nigeria Job Recruitment

IQVIA Nigeria Job Recruitment (5 Positions)

EDLP Nigeria Limited Job Vacancies (14 Positions)

Alfred & Victoria Associates Job Recruitment (10 Positions)

DKT International Job Recruitment (3 Positions)

DevTech Systems Incorporated Job Recruitment (5 Positions)

Canon Nigeria Job Recruitment

KPMG Nigeria Graduate & Exp. Job Recruitment (8 Positions)

KPMG Nigeria Graduate Trainee Programme 2019/2020

Viva Cinemas Job Recruitment (7 Positions)

First Bank of Nigeria Limited Job Recruitment (8 Positions)

OTENS Farm Limited Job Recruitment (7 Positions)

Deep Blue Energy Services Limited (DBESL) Job Recruitment (10 Positions)

Ideanet Intellectual Property Limited Job Recruitment (7 Positions)

Japaul Oil & Maritime Services Plc Job Recruitment (4 Positions)

Lagos Business School (LBS) Young Talents Programme 2019

De-Tastee Fried Chicken Limited Job Recruitment (7 Positions)

Fadac Resources and Services Job Recruitment (5 Positions)

Primera Food Nigeria Limited Job Recruitment (3 Positions)

Katawa Properties Limited Job Recruitment (5 Positions)

Edigheji Points Limited Job Recruitment (6 Positions)

Padua Petroleum Nigeria Limited (PPNL) Job Recruitment (3 Positions)

Eduwalt Concierge Limited (EWC) Job Recruitment (3 Positions)

Sign8concepts Nigeria Limited Job Recruitment (7 Positions)

Revolutionplus Property Development Company Limited Job Recruitment (3 Positions)

Halogen Security Company Limited Job Recruitment (3 Positions)

P4PE Limited Job Recruitment (9 Positions)

African Development Bank Group (AfDB) Internship & Exp. Job Recruitment (31 Positions)

Ministry of Communication Technology Girls in ICT National Competition 2019

Action Against Hunger | ACF-International Entry-level & Exp. Job Recruitment (6 Positions)

Africa Diving Services Limited (ADS) Job Recruitment (3 Positions)

RDK Consulting Services Job Recruitment (8 Positions)

Save the Children Nigeria Job Recruitment (6 Positions)

Bash Destiny Auto Works Graduate & Exp. Job Recruitment (6 Positions)

HNJ Exclusive Job GOODY Bag - May Week Three UPDATE!

Latest Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Customer Service/Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

Latest Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Graduate Level Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Entry-level Job Recruitment in Nigeria - HNJobs (Weekly Recap)

HNJobs (Recap): Federal/State Government Job Opportunities - HNJ Exclusive

Paykobo.com Graduate & Exp. Job Recruitment (3 Positions)

DCSL Corporate Services Limited Job Recruitment (3 Positions)


Sr. Services Ops Job at Microsoft Nigeria

Posted on Wed 17th Jul, 2013 - hotnigerianjobs.com --- (0 comments)


Microsoft Nigeria - If you have unique experiences, skills and passions and we believe you can bring them all to Microsoft for a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Just imagine the excitement and satisfaction of what you can do, where you can go, and the difference you can make with the resources of Microsoft behind you.

Microsoft IT is for those IT professionals and business technology professionals who want to be strategic partners to the business and be the first place to create innovative solutions using all of Microsoft’s products and services. Microsoft IT provides career growth opportunities, a rewarding and flexible work environment so you can better integrate professional and personal life. Unlike other IT organizations, Microsoft IT employees make global impact on thousands of customers and thousands of employees who use Microsoft software and services.

Microsoft Nigeria is recruiting to fill the below position of:

Job Title: Sr. Services Ops Job

Job Category:
Operations

Job ID:
839814-113380

Location:
Lagos, NG

Job Description


Site Operations is accountable for field deployment and operation of Microsoft IT services in the field. This function ensures consistent and systematic delivery of applications and infrastructure programs and projects in the field, which support the Microsoft businesses internationally, and promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.

The Site Operations teams are the local IT presence in the field delivering the foundation services that keep the Field connected.
  • We represent the last mile in deploying and operating the IT facilities to our customers in Subsidiaries, R&D Centers and Regional Operating Centers around the world
  • We work with Corporate IT teams and Field IT business relationship managers to prioritize and plan the infrastructure and services road-map for all Field locations
  • We deliver targeted Work Smart education to enable the Field population to access the productivity available from our products and services
  • We deliver high-impact customer engagements to support the Field in driving revenue, market share and CPE.
The role will be based in Lagos - Nigeria and will manage the Microsoft sites in West East Central Africa (WECA). The core areas of focus are:

Optimize IT
  • Working with the Area IT Manager to define IT improvements within the sites and deliver these improvements in line with regional commitments and business requirements. Operational Excellence is key requirement for our delivery of our IT Infrastructure Services.
  • Drive accuracy and provide input into the forecasting process of Site Operations IT Management (+/-3% for IT Push quarterly forecast)
  • Ensure to meet IT Push budget for IT Management team in EMEA.
  • Drive IT Discretionary budget planning process for Microsoft WECA in collaboration with the respective groups in IT and local Finance teams across the EMEA's region/globe
  • Support other EMEA's/region IT Managers in managing outages that are not solved using normal escalation processes as well for regional wide outages
  • Drive IT Management process optimization cross areas and align with peer IT Manager
  • Ensure the submission of a monthly/quarterly IT communications to the business with high quality and relevant content around IT
  • Ensure to provide quality communication to clients in the subsidiary
  • Manage demand and effective prioritization to optimize the use of the IT Management workforce via resource and capacity management
  • Drive adoption of new and improved services deployed in the Field through the provision of IT Readiness sessions to increase productivity of the users
  • Formally engage with Business Relationship Manager to support account planning and deliver against conditions of satisfaction.
  • Promote evolution of IT services to internal and external stakeholders.
  • Communication with Service Management to evolve services and address issues.
  • Partner with the members of the IT Service Management function, Facility, Finance, Security to drive excellence in delivery and communications.
Strengthen Business Partnership
  • Formally engage with Business Relationship Manager (BRM) on Condition of Satisfaction (CoS) to identify IT Management components and implement action plan for IT Management
  • Jointly review with BRM business partner surveys (BPS) and customer satisfaction scores by country and develop action plan to address issue areas.
Lead with Innovation Thinking
  • Support all Corporate IT Dog food (beta testing during product development cycle) activities through local communication, readiness activities and feedback to Corporate IT
  • Ensure to analyze the requirements of the area/countries and sites on driving innovation closely collaborating with Corporate IT groups
  • Develop in collaboration with your peers, innovative ways to adoption and deployment, creating scenarios/case studies and anticipating/modeling how IT may be managed in the future.
Support IT Customer Connection program (ITCC)
  • Support commercial engagements by providing competitive advantage through the IT Customer Connection program.
  • Support commercial engagements by providing competitive advantage through the ITCC program
  • Promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers
  • Hitting the ITCC Showcase and CIO event targets and evangelizing and growing the impact of ITCC
  • Engaging with internal Showcase clients to ensure awareness regarding the ITCC services available.
  • Work with the Area IT Manager to identify productivity challenges onsite and develop and execute readiness plans to meet required targets and increase user productivity.
Required Qualifications:
  • Minimum 5 years of experience in End User Support and IT Management.
  • Minimum 3 years IT Operations Management for a multi-site / multi-country organization.
Application Closing Date
31st July, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *