Customer Service Supervisor at Lorache Group

Posted on Mon 14th May, 2018 - hotnigerianjobs.com --- (0 comments)

Lorache Group - Our client, one of Nigerian leading Internet Service Provider is looking for suitable qualified candidates to fill in the position below:

Job Title: Customer Service Supervisor

Location: Abuja

Deliverables

Maintains and enhances customer services by organizing and evaluating service and delivery systems and procedures
Communicates with other departments and management to resolve problems and expedite work.
Supervises and coordinates activities of customer service officers.
Observe and evaluate customer agent performance.
Interprets and communicates work procedures and company policies to staff.
Resolves complaints and answers questions of customers regarding services and procedures.
Reviews and check work of subordinates such as reports, records, and applications for accuracy and content, and corrects errors.
Prepares, maintains, and submits reports and records, such as budgets and operational and personnel reports.
Makes recommendations to management concerning customer agent services and improvement of procedures.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Required Skills and Qualifications

Emphasizing Excellence, Presentation Skills, Decision Making, Coaching, Supervision, Quality Management, Product Management, Market Knowledge, Delegation, Foster Teamwork, Giving Feedback
B.Sc / HND Graduate with proven years of experience in customer service role.
Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer Focus
Candidate must reside in ABUJA.

Application Closing Date
25th May, 2018.

How to Apply
Interested and qualified candidates should forward their updated CV's to: lorachejobs@gmail.com using the position applied for as the subject of the mail

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