Team Lead - Quality Analysis / Assurance at Lorache Group

Posted on Wed 16th May, 2018 - hotnigerianjobs.com --- (0 comments)

Lorache Group - Our client, an Internet Service provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the position below:

Job Title: Team Lead - Quality Analysis / Assurance

Location: Lagos

Major Deliverables
Quality:

To monitor transaction quality of agents over phone, email & chat transcripts
To maintain performance report of individual team members
Audit processes for identifying process gaps and provide inputs for process efficiency
Prepare monthly performance reports for management reviews & action plan
Conduct root cause and training need analysis for various process
Responsible for team motivation and create team synergy for enhanced kpi performance
Prepare certification module and evaluate each batch before release to operations teams
Provide inputs to supervisor contact centre for new process and refresher trainings to teams.
Maintain records of qa reports history of officials and share them with supervisor / hod every week.

Function / Domain:

customer service / customer service reporting to hod customer service

Qualifications

Graduate / Post Graduate qualification
Desired experience: 3 to 5 years

Essential Attributes:

customer focused, result oriented, leadership quality, energetic & assertive, knowledge of avaya and reporting structure, proficient with excel, word & power point, team player desired attributes relevant industry experience, should have planning and organizing skills, good interpersonal skills.

Application Closing Date
25th May, 2018.

How to Apply
Interested and qualified candidates should send their CV's to: jobs@lorachegroup.com with the subject as position applied for.

Sorry, this listing is no longer active.

Share this job:

Peoples Democratic Party (PDP) Massive Job Recruitment (29 Positions)

David Umahi Federal University of Health Sciences (DUFUHS) Massive Academic and Non-academic Job Recruitment (129 Positions)

Federal University of Technology and Environmental Sciences, Iyin-Ekiti (FUTESIYIN) Massive Academic and Non-academic Job Recruitment (248 Positions)

Nigerian Content Development and Monitoring Board (NCDMB) Oil and Gas Field Readiness Training Program (10,000 Openings)

University of Uyo (UNIUYO) Massive Graduate and Exp. Academic and Non-Academic Job Recruitment (49 Positions)

Southwestern University Nigeria Massive Academic and Non-Academic Job Recruitment (88 Positions)

Federal University Oye-Ekiti (FUOYE) Massive Graduate and Exp. Academic and Non-Academic Job Recruitment (384 Positions)

Nigerian Air Force List of Successful Candidates for Direct Short Service Commission Course (DSSC) 34 / 2025 Zonal General Aptitude Test

Access Bank Plc Entry Level & Exp. Job Recruitment (5 Positions)

Federal University of Health Sciences, Otukpo (FUHSO) Massive Academic and Non-academic Job Recruitment (384 Positions)

Dangote Cement Management Trainee Programme 2025

Nigerian Air Force (NAF) Basic Military Training Course 46 / 2025 (Airmen and Airwomen) - 38 Positions

Access Bank Plc Entry Level Training Program 2025

Ecobank Nigeria Entry Level Development Programme (ELDP) 2025

Shell Petroleum Development Company (SPDC) Job Recruitment

Comments (0)

Post a Comment

Name: *
Email: *
Comment: *