ICT Assistant at the Foundation for Youth Development (FYD)

The Foundation for Youth Development (FYD) is a non-profit, non-governmental organization (NGO) chaired and founded in 2003 to promote youth empowerment, enlightenment, education and motivation toward becoming national leaders imbued with the qualities of hard work, honesty, integrity, respect for the rule of law, fear of God, and nationalism in Nigeria.

We are recruiting to fill the position below:

Job Title: ICT Assistant (Volunteer)

Location: Abuja

Job Description

• Responsible for supporting the ICT department as and when necessary in the delivery of ICT projects, and maintaining and supporting ICT systems, solutions and services across FYD.

Roles and Responsibilities

• Deals with the day to day issues of maintaining a trouble free environment for effective use of ICT equipment.
• Assists staff to overcome any difficulties they may be experiencing e.g. printer failure, poor PC performance, network failure, etc.
• Updates the ICT Officer of any potential/serious issues or problems that need attention.
• Perform daily checks on all ICT equipment to ensure it is in acceptable working order.
• Participate in the scheduled testing and maintenance of all ICT equipment.
• Assists the ICT Officer in the requesting and deployment of computer hardware and devices across the company.
• Maintains computer peripheral equipment such as scanners, printers, smart boards, and projectors; ensure that these are prepared and ready to be used.
• Set up, maintain and remove user network accounts where appropriate.
• Undertake training of new staff and non-computer literate staff as required to enable work to be carried out to a high standard.
• Regularly takes stock level of all ICT Consumables
• Maintains and monitor Internet link equipment in the main office and all sites to ensure connectivity.
• Conducts regular back up of File servers and Email servers.
• Ensures the Anti-virus Software is updated on the servers and workstation.
• Assists in setup, configuration and maintenance of all company servers, desktops, mobiles, hardware, systems and applications
• Assists in-house users on all aspects of IT support
• Manages all company backups and assist in disaster recovery process
• Helps develop and maintain IT documentation, processes and procedures
• Any other duties assigned by Management

Key Performance Indicators

• Response time to IT issues
• Zero downtime on all IT related issues

Required Skills and Competencies

• Minimum qualification of a B.Sc/HND in Computer Science, IT or related fields.
• At least 2 years relevant experience in NGOs or service organizations.
• Strong problem-solving and decision making skills
• Multitasking skills
• Strong knowledge of Microsoft Office tools and IT software and applications
• People management skills
• Good interpersonal skills;
• Organizational skills
• Analytical and attention to details.

Application Closing Date
13th July, 2018.

Method of Application
Interested and qualified candidates should send their Applications, CV's and recent passport photograph to: [email protected]