Dynamic Software Support Engineer at Tek Experts

Posted on Tue 10th Jul, 2018 - hotnigerianjobs.com --- (0 comments)

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Dynamic Software Support Engineer

Location: Nigeria

Job Description

Are you a natural problem solver? Do you have Technical Support (Level 2) experience? Do you have an interest in different technologies and IT?
Do you think you can deliver exceptional customer service? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations
Due to expansion we are looking to add to our team of software support engineers.
As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction
Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

General Responsibilities

Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for corporate customers including, issues escalated to the highest level of management
Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
Collaborate with subject matter experts and escalation managers when additional support is needed
Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to deliver the best in industry customer experience
Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences:

Superior researching, problem solving and troubleshooting skills
Adaptability to work independently and part of a team bringing in experts when needed
Excellent customer service skills
Prior customer service or support experience required
Passion for technology and learning

In return, we offer you

Continuous professional development and certification programs
An excellent remuneration package
Prestigious offices in central locations around the world including San Jose, Hanoi and Sofia
Friendly working atmosphere
A committed to offer career development opportunities to meet your full potential

Why Tek Experts?

We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things
Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people
We believe in the power of people and the quality of our teams
They’re smart, curious, client-oriented and results-driven. If this sounds like you and you want to be part of our journey, apply now.

Application Closing Date
27th July, 2018.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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