Customer Service Officer at Dragnet Solutions Limited

Posted on Mon 23rd Jul, 2018 - hotnigerianjobs.com --- (0 comments)

Dragnet Solutions is a dynamic Information Technology company that specializes in the design, development and implementation of innovative people screening solutions.

We are currently recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Description

The successful candidate will be expected to resolve any issues that arise and ensure clients are satisfied with services provided and to converse professionally with clients, educate them about Dragnet services, and provide guidance for best decision making.
An individual who listens attentively and communicates solutions effectively.

Key Responsibilities

Partner with the Sales & Media Communications department(s) to ensure already serviced and prospective clients are constantly engaged with sales/ media communications info, proposals and newsletters on products and services
Prepare a detailed work plan and schedule weekly and quarterly meetings to keep goals and objectives in sight at all times
Manage acquired mandates on products and services
Adopt a team approach with Sales, Operations, R & D, Media communications, Finance e.t.c
Develop, recommend and implement necessary program changes to meet the Clients’ need and in turn generate more revenue for the business.
Ensure that all projects are delivered on-time, within scope and within budget
Develop a detailed project plan to monitor and track progress
Ensure that the Job (Project) KPI’s are met and clients are satisfied with our services.
Track project performance, specifically to analyze the successful completion of short and long-term goals and also to meet clients KPIs
To constantly solicit feedback/referrals from Clients on our performance
Ensure that services are billed correctly to Clients and final invoices are sent to them at the conclusion of the job.
Prepare and improve on the existing processes for the department
Ensure that clients are handled in a professional manner and that they are provided with accurate information about service provided
Resolve any customer complaints in a prompt and professional manner
Identify and develop problem solving methodologies to resolve customer issues
Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements and Purchase Order.

Experience & Qualification Required

A Bachelor's Degree in a related field
Project Management Professional (PMP) certification is a plus
Proven working experience as a Customer Service Officer or a relevant role.

Skills Requirements:

Ability to interact with clients and build long lasting relationships
Possess keenness to understand Dragnet’s business solutions and link to clients’ requirements
Ability to listen to clients to understand their needs precisely
Ability to resolve clients’ complaints in a timely and efficient manner
Ability to inform, help and advice customers clearly and to liaise effectively with other professionals
Readiness to always provide solutions to clients’ unresolved issues
Proven ability to manage simultaneous projects and meet tight deadlines
Good ICT Background.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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