Bancassurance Operations Administrator at Old Mutual Nigeria

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

We are recruiting to fill the position below:

Job Title: Bancassurance Operations Administrator

REF: 1118/NIGE/EU/Bancassurance Operations Administrator (Contract)/Nigeria/150818
Location: Nigeria
Contract: Temporary / Contract
Category: Insurance
Offer: Market Related

Introduction

• This role is individually accountable for providing effective and efficient response to administrative requirements in accordance with SLA parameters in a processing environment with due knowledge of the Bancassurance regulatory framework for the Life business in order to maximize productivity and customer satisfaction.

Job Specification
Description:

• Ensure timely indexing and capturing of new business vide the Bancassurance channels
• Ensure daily operational Customer Service efficiency/delivery.
• Responsible for the daily work flow and volumes within the turnaround time
• Delivers, maintains and enhances service / work standards and work quality within a given process.
• Carries out quality assurance checks / service delivery in all retail business vide the Bancassurance channel to ensure service standard compliance
• Works closely with the Distribution team to ensure prompt response to request on the Retail bancassurance transactions
• Efficient capturing of new business application scanned from share point and work tracker.
• Brisk and on-track quality assurance (QA) processes within set SLA's.
• Efficient and effective service delivery with respect to clients queries, (Certificates, Tax certificates   (Annually), new businesses, Statements (Premium and Annual) requests.
• Responsible decision making as regards claims processes and service delivery (Cancellation, Surrender, and Cooloff, Part-Withdrawals Up till January 2018).
• Detailed and accurate processing of end of day OIPA (Volume per status) process report.

Key Result Areas
Operational Delivery:

• Daily indexing and capturing of new operational transactions form the Life Bancassuarance stream
• Accountable for timely quality checks to ensure mandates do not failed passed within the time requested by customers.
• Could be involve in the implementation of a strand of an operational project impacting Bancassurance enhancements.
• Extensive experience in day to day delivery on Bancassuarnce business stream.
• Ensure detail reporting of transaction flowing from the Bancassurance stream
• Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

• Individually accountable for client service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.
• Balances own priorities and motivating others.
• Plans and assigns work over the applicable period vide document management system.
• Personally responsible for day-to-day feedback and reviews of GAP1.

Quality Assurance:

• Performs quality checks on own work.
• Adheres to service and quality standards.
• Delivers, maintains and enhances service / work standards and work quality within the given process.
• Ensures daily processing complies with all appropriate product and legislative rules and requirements.
• Develops and maintains procedural documentation.
• Ensures that the quality of Service delivery to customers conforms to agreed service level standards.
• Ensure customers are well informed about their policies and available products.

Relationship Building:

• Establishes and maintains relationships with internal stakeholders.
• Builds and manages internal/external relationships.
• Manage internal/external Customer Complaints.
• Enhance Customer/financial advisors relationship management.

Qualifications and Experience

• A first degree or its equivalent
• Experience in a technical operations department
• Excellent communication skills (verbal and written)
• Very good interpersonal skills
• Good knowledge of MS packages (Word, Excel etc.)

Application Closing Date
29th August, 2018.

Method of Application
Interested and qualified candidates should:
Click here to apply online