Client Service Executive at a Health Maintenance Organization - Pivotage Consulting

Pivotage Consulting - Our client, a Health Maintenance Organization established with the objective of becoming the HMO of choice for corporate entities and private subscribing enrollees, is currently seeking to grow its team by hiring experienced personnel for the position below:

Job Title: Client Service Executive

Location: Lagos
Type: Full Time
Job Category: Intermediate Level
Reports to: Head of HR/Administration.

Job Summary

• The Client Service Executive is saddled with the responsibility of projecting the brand impression of the company to the customers /Visitors through exceptional client service delivery.
• The job holder is expected to give a lasting impression to the customers about the company, its people, product and services.

Job Requirements & Responsibilities
This role requires the occupant to:

• Answer telephone calls and transfer calls or enquiries as appropriate.
• Receiving medical claims from Providers and all packages dispatched via courier.
• Monitor visitor access
• Provide clerical support to claims department.
• On a daily basis send soft copies of company marketing materials to pre-agreed prospects
• Prepare correspondence and documents as required from time to time.
• Control inventory relevant to the reception area.
• Maintain confidentiality with regards to client information.
• Support the Marketing / Business Development unit in generating new business leads
• Direct people to their correct destination.
• Create and ensure a good organizational impression to visitors
• Manage the entire activities of the reception/front desk.
• Perform other administrative support tasks, such as keeping appointment calendars

Requirements
The Ideal Person should have:

• Minimum academic qualification of a B.Sc. degree in any discipline.
• 2 years post-NYSC work experience in a related role, preferably in a similar organization.
• A positive outlook, pleasant, friendly and confident personality with good carriage.
• Good interpersonal skills
• Exceptional Customer handling skills
• ICT skills – (able to use MS Suite Word, PowerPoint, Access, Excel)
• Excellent problem solving skills
• Excellent oral communication skills

Remuneration
Salary is very competitive and attractive

Application Closing Date
31st August, 2018.

Method of Application
Interested and qualified candidates should send their CV's and a recent passport size photo or LinkedIn address to: [email protected] Using the job tittle as the subject of your application

Note: Please ensure CV's are in MS Word format.