Service Head at a Leading Mobile Phone Company

Posted on Fri 24th Aug, 2018 - hotnigerianjobs.com --- (0 comments)

A leading Mobile Phone Company based in Nigeria, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Service Head

Location: Lagos

Responsibilities

Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
Displays extensive working knowledge of industry standards and practices, including product details and company services offered
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
Assists with or performs administrative tasks
Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
Resolves service desk problems and improves current service desk methods to increase productivity and customer service
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
Service Manager Skills and Qualifications
Previous Service Experience, Comprehensive Industry Knowledge, Management Experience, Strong Customer-Facing Skills, Strong Written and Verbal Communication, Self-Motivated, Troubleshooting, Creative Problem-Solving.

Requirements

Minimum of 5 years experience in similar position.
Must have hands on experience in mobile/electronics industries.
Must be a university graduate.

Application Closing Date
3rd September, 2018.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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