Business Analyst (Customer Service) at Hugo Technologies

HUGO’s story is a familiar one. One built on the promise of human potential and the belief that talented individuals can create new realities should the right opportunities present themselves.

Headquartered in the U.S., HUGO is a multinational outsourcing company that specializes in customer service, data-entry, and numerous other back-office support functions. It serves as a growth companion to its global clientele, lending resources to help them scale seamlessly.

We are recruiting to fill the position below:

Job Title: Business Analyst - Customer Service

Location: Ibadan, Oyo
Work Hours: Shifting Schedule
Role: Customer Service Operator
Dress Code: Smart Casual

Key Responsibilities

• Customer Service (non-voice), both inbound and outbound (customer interactions will take place via typed responses)
• Outbound Sales: Send out emails to business prospects and qualified targets / leads
• Organized engagement and follow up with customers and client prospects
• Work closely with assigned manager to provide speedy response and resolution to customer enquiries
• Various back-office tasks (transcriptions, content moderation, data inputting, and more)
• General organization and task tracking

Qualifications

• Minimum 2.2 from a reputable University
• At least 2-3 years of work experience, preferably at a call/contact center, within banking operations or at a high customer traffic (customer service) environment
• Touch typing
• Proficient in use of email, google calendar and task management applications

Requirements
Ideal Candidate must be:

• Self-starting, intelligent and a quick learner
• Patient disposition
• Loves problem solving and the feeling of resolving and closing issues
• Have an entrepreneurial mindset (a bonus)
• Detail oriented
• Good listener
• Assertive and proactive: willing and ready to learn with a positive attitude
• Able to work with minimal supervision
• Able to multi-task, prioritize and work in a fast-paced environment with high volume demands
• Able to work in a team environment with on/offsite team members
• A flexible team player: action and results oriented

This job is for you if you are:

• Passionate about your professional development and in creating new employable skills
• Interested in an opportunity to work with a global company
• Interested in working in a healthy and vibrant work culture that will push you to be the best you can be
• Interested in creating a bright future for yourself and family

Top 3 reasons why Candidates apply to Hugo:

• One of the best work and team environments in Nigeria, working alongside young, talented, ambitious teams
• Healthy work culture that inspires growth and conducive to creativity - with zero tolerance for work politics
• Entrepreneurial environment - learn new career + life skills, useful over course of career, including opportunities for leadership roles.

Application Closing Date
30th September, 2018.

How to Apply
Interested and qualified candiates should send their Applications to: [email protected]