12C Cash Collector at GE Nigeria

Global Operations is GE’s multi-functional shared services. We operate worldwide, transfer knowledge and work with every GE business to make our company simpler, better and more customer-focused. Our culture promotes innovation, knowledge sharing, and collaboration in an open office environment that has leaders both sitting and working alongside their team. We’re looking for entrepreneurial problem-solvers who are passionate about exploring new, efficient ways of working, while gaining exposure across multiple industries. Join the team and help us deliver tomorrow’s GE, today.

We are recruiting to fill the position below:

Job Title: 12C Cash Collector

Location: Lagos, Nigeria
Job Function: Finance
Business Segment: Global Operations Account Receivables Center of Excellence

Role Summary

• Responsible for driving the cash collection process.

Essential Responsibilities
Collections:

• Build relationships with customers and supported businesses aimed at enabling timely payment, issue resolution and building compliant process
• Customer contact for early collection, escalation and resolution to ensure collection per payment terms
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs
• Proactively and timely partner with P&L, finance & operations teams to drive past dues reduction
• Support prompt customer resolution of issues; proactively raise customer disputes, initiate escalations and follow up on snag for timely resolution
• Manage assigned portfolio and set collections targets including review of client data, patterns and key trends
• Proactive follow up on timely and accurate cash application through provision of support
• Delivery of manual customer invoices and dispatch of statements
• Identify and log customer complaints, disputes in the system
• Be responsible for customer financial order approval/releases (if needed), by balancing the needs of the customer with the financial realities of their liquidity
• Have a controllership overview of the dunning cycle/letters
• Deposit/Banking of customer cheques where the need arises
• Support Cash Application team gathering payment details from customer and reconcile account if needed
• Accomplish all responsibilities in line with GE's compliance and integrity requirements

Reporting, Metrics + Op. Mech.:

• Ensure completeness of documentation and weekly visibility of collectible and non-collectible AR
• Track all non-collectibles, initiate dispute tracking where applicable and provide accurate/complete details
• Escalate all accounts with payment risk and follow up for appropriate actions
• Publish weekly AR status and quarterly trends by customers as well as cash forecasts
• Drive consistent metric definitions & process for measurement across all platforms

Leadership + Controllership:

• Ensure compliance/adherence to Global Enterprise Standards & Controllership guidelines
• Coordinate O2C and WCS teams, GE businesses, Controllership & Compliance teams

Qualifications/Requirements

• Degree in Finance or Business Management or equivalent knowledge or experience or sound collections (3+ years) experience
• 3+ years O2C or finance experience & exposure to virtual/remote team
• Experience of work with multiple teams both GE & 3rd party across region
• Ability to influence & work collaboratively with matrixed teams
• Strong communicator, building relationships with internal partners & external customers
• In Nigeria: a valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
• In Nigeria: must have valid authorization to work full-time without any restriction in Nigeria
• In other countries than Nigeria: must have valid authorization to work full-time without any restriction in the role’s location

Desired Characteristics

• Sound computer skills: Excel is required
• Knowledge of business revenue recognition and Controllership policies
• Willingness to drive issue resolution & manage escalations
• Ability to deal effectively with rapid & changing priorities
• Good communications skills to manage stakeholder expectations
• Ability to adapt quickly to changes

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online