New member? Register
  
 
 

Search Jobs by State



Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Classified Jobs Nigeria

Computer & InfoTech Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook Jobs

Database Jobs in Nigeria

Driving Jobs in Nigeria

Education Jobs for Nigerians

Estate Management Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

ERP & SAP Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology & Drilling Jobs

Government Public Service-

Hardware Jobs in Nigeria

Hospitality Jobs in Nigeria

Hotel Jobs

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Internet & Work aHome Jobs

Java Jobs in Nigeria

Law Enforcement Jobs

Lecturing Jobs in Nigeria

Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Mass Communication Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Ministry & Parastatal Jobs

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

.Net Technology Jobs Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician & Med Practioner

Public Sector/Service Jobs

Public Relation Jobs

Programming Jobs in Nigeria

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Mass Communication Jobs

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Unskilled Jobs Nigeria

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer Jobs in Nigeria










Get Latest Nigerian Job Alert!
Enter your email below.

Delivered by FeedBurner







  
          Popular Jobs
Unilever Nigeria (Upfield Foods) Latest Job Recruitment

Graceco Limited Graduate and Exp. Job Recruitment (3 Positions)

Workforce Group Graduate & Exp. Job Recruitment (14 Positions)

Women Arise Development and Humanitarian Initiative (WADHI) Job Recruitment (3 Positions)

Christoffel Blinden Mission (CBM) Job Recruitment (4 Positions)

Flomides Solution Services Limited Graduate Trainees & Exp. Job Recruitment (5 Positions)

Masters Ville School Job Recruitment (8 Positions)

TL First Group Job Recruitment (4 Positions)

PricewaterhouseCooper (PwC) Job Recruitment (4 Positions)

Leading Stockbroking Firm Job Vacancies (3 Positions)

Plan International Graduate & Exp. Job Recruitment (9 Positions)

HNJ Exclusive Job GOODY Bag - November Week Three UPDATE!

Afrinovation International Limited Mid-level & Exp. Job Vacancies (5 Positions)

Latest Customer Service/Front Desk Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Internship Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Oil & Gas Job Opportunities in Nigeria - HNJ Exclusive

Lekki TV Job Recruitment (6 Positions)

Latest Graduate Level Job Recruitment in Nigeria - HNJobs (Weekly Recap)

Latest Management Trainee Job Recruitment in Nigeria - HNJobs (Weekly Recap)

HNJobs (Recap): Federal/State Government Job Opportunities - HNJ Exclusive

Unocasa Limited Job Recruitment (3 Positions)

Eko Maintenance Limited Job Vacancies (5 Positions)

GE Nigeria Graduate & Exp. Job Recruitment (8 Positions)

JCvaxe Technology Concepts Graduate & Exp. Job Recruitment (16 Positions)

SQT Web Solutions Job Recruitment (4 Positions)

Print Anything Nigeria Job Recruitment (3 Positions)

Sunu Assurances Nigeria Plc Job Recruitment (4 Positions)

Contec Global Group Job Recruitment (5 Positions)

Fadac Resources Graduate & Exp. Job Recruitment (11 Positions)

Viva Cinemas Job Recruitment (4 Positions)

Meet with International Delegates from University of Manchester and University of Liverpool - Study in 2 of World's highly ranked & reputed Universities

Solidaridad West Africa (SWA) Job Recruitment (4 Openings)

Transsion Holdings Job Recruitment (3 Positions)

Halliburton Energy Services Nigeria Limited Job Recruitment (3 Positions)

Crown Flour Mill Limited Graduate Trainee Programme 2019

Concept Group Job Recruitment (4 Positions)

Sales Force Consulting Job Vacancies (5 Positions)

Ex-Novo Technologies Graduate Engineering Trainee Recruitment

Canon Nigeria Job Recruitment (3 Positions)

Sigma Consulting Job Vacancies (3 Positions)

Rossland Screening Solutions Job Recruitment (14 Positions)

Technology Distributions Limited (TD) iLIFE Job Recruitment (3 Positions)

Tek Experts Job Recruitment (4 Positions)

Bradfield Consulting Limited Job Recruitment (3 Positions)

Newgate Medical Services Limited Trainee & Exp. Job Recruitment (10 Positions)

Amaiden Energy Nigeria Limited Job Recruitment (6 Positions)

American International Insurance Company (AIICO) Insurance Plc Job Recruitment (3 Positions)

Promasidor Nigeria Job Recruitment

Aldelia Group Job Recruitment (4 Positions)

Henkel Graduate Finance Intern Recruitment


IT's Your Life, Get The Best Out of It!

HotNigerianJobs.com Google powered Search

Manager, Resource Systems at MTN Nigeria

Posted on Thu 13th Sep, 2018 - hotnigerianjobs.com --- (0 comments)


MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Manager, Resource Systems

Location: Nigeria

Job Description
  • Responsible for defining Application specification in response to evolving business needs.
  • Responsible for enhancing the procedures and processes associated with the operations and maintenance of business rules for all downstream BSS systems in MTNN.
  • Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
  • Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
  • Participate in annual budgeting process for both capital and recurring expenditure.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Engage in cross-functional work with the Network Group planning and operations, value streams for revenue, finance, revenue assurance, marketing, sales and distribution, enterprise solutions and MTNN as a whole
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Liaise with vendor/s to deliver support and solutions
  • Manage vendors and ensure SLAs are met through extensive review/negotiation of SLA agreements.
  • Contribute to the development of Systems Support Management methodology / framework to guide related activities within the IS Division, defining standards, processes, procedures, metrics and operations requirements.
  • Put in place mechanism and system to ensure prompt, frequent and appropriate update of Business systems and coordinate and lead team in delivering reliable support services.
  • Monitor and control all system installations and commissioning, provisioning, operation and administration.
  • Develop and maintain an efficient system logs and back up procedure and analyse trends of issues and problems, as well as identify root causes for the dysfunction
  • Monitor the performance and availability of the VAS & Prepaid systems and network elements and initiate corrective actions to failures in these systems.
  • Verify system problems and provide support to higher-level maintenance personnel.
  • Perform on site remedial support by investigating and identifying reasons for abnormal network conditions.
  • Prepare documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
  • Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Job Condition
  • Normal MTNN working conditions
  • May be required to work extended hours
  • Local and International travel.
Experience & Training    
Education:
  • First degree in Electrical/Electronics, Computer Engineering or related discipline
  • Fluent in English
  • Technical certifications related to Application development or database disciplines will be an advantage
  • Masters degree in related field will be an added advantage
Experience:
  • 6 - 13 years of experience which includes:  Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Experience in operational support Billing, Customer Care or other Resource Systems within an telecoms environment
Training:
  • Application development methodology
  • Project management
  • Joint application development
  • Problem solving and Root cause analysis techniques
  • Management training in terms of planning, operating, leading and controlling
  • Technical training in all applications within the Resource systems area.
Minimum Qualification
  • BA, B.Eng, B.Sc, HND or B.Tech.
Application Closing Date
21st September, 2018.

Method of Application

Interested and qualified candidates should:
Click here to apply online

  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *