B2C Manager at Travelden Nigeria Limited

Posted on Wed 26th Sep, 2018 - hotnigerianjobs.com --- (0 comments)

Travelden, a subsidiary of Finchglow Group, is currently seeking application from suitably qualified candidates to fill the vacant position below:

Job Title: B2C Manager

Location: Lagos

Job Description

We are looking to hire a B2C Officer responsible for mapping out travel arrangements for corporate bodies, travel agencies and individuals. These include booking flights, arranging transportation to and from the airport, and booking hotel room.

Responsibilities

Plan travel and tour itineraries daily for in-house and/or external clients, including researching locations and available services, suggesting activities, making travel arrangements, and organizing all relevant information and documentation
Sell travel packages frequently to individuals and groups by listening to clients’ preferences and travel goals and using knowledge of destinations and locations to create customized itineraries that meet or exceed clients’ expectations
Support clients as needed during issues with travel providers, services, vendors, accommodations, or tour organizations by using standard resolution protocol and communicating effectively with relevant parties
Evaluate travel services, vendors, organizations, and activities on a regular basis to determine quality, and use knowledge to modify or enhance travel packages for clients
Process travel documents daily according to client needs and internal procedures, including verifying itineraries for accuracy, editing travel materials, coordinating payments and documenting issues and resolutions
Provide assistance and direction to clients as needed to procure required travel documents such as passports, visas, health certificates, and converted currency
Advise clients on travel procedures, points of interest, local customs, required documentation, and accommodations.

Qualifications & Experiences

First Degree in an IATA/Aviation related field with a minimum of 5 years’ experience of working in a similar role
Flexibility to work extended hours during busy seasons
Result Oriented & Target Driven
Excellent verbal & written communication skills
Excellent time and project management skills
Ability to collect, track and analyze data with a purpose of identifying industry trends, product knowledge and other ideal leads
Excellent customer service skills
High proficiency levels with the use of Microsoft Office programs
Strong presentation, negotiation & influencing skills
Diverse travel experience, travel institute certification, or work experience in the hospitality industry is an added advantage.

Application Closing Date
Thursday, 11th October, 2018.

How to Apply
Interested and qualified candidates should send their CV's to: careers@travelden.com using the job title as the subject of their email.

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