Customer Service Representative at ETAD Consult

Posted on Mon 05th Nov, 2018 - hotnigerianjobs.com --- (0 comments)

ETAD Consult - Our client, a key player in the Transportation and Logistic sector is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Lagos

Job Brief

We are looking for a customer-oriented service representative
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk
Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary
Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists
They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

Responsibilities

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Minimum of an OND holders
Track record of over-achieving quota
Excellent knowledge of MS Office (especially Excel and Word)
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritizes, and manage time effectively.

Application Closing Date
7th December, 2018.

How to Apply
Interested and qualified candidates should send their CV to: employment@etadconsult.com.ng using the position as the subject of the e-mail.

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