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IT Support Officer at Graceco Limited

Posted on Sat 17th Nov, 2018 - hotnigerianjobs.com --- (0 comments)


Graceco Limited is a food processing and manufacturing company with specialty in consumer goods and the production of input for bakers and the confectionery industries. Graceco is a leader in confectioneries and bakers’ items. Our success is powered by our world-class team of highly engaged and committed staff.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location
: Alagbado, Lagos
Status: Full time
Reports To: Director of Finance and Administration
Working hours: Between 7:30am-5pm Mondays to Fridays and 8:30am-3pm on Saturdays

Job summary
  • General IT support, dealing with hardware and software enquiries; working together with a small team of staff to deliver a professional high quality service level to end users.
  • First line support for all desktop and laptop users, Routine server maintenance and monitoring, Working together with HR to ensure staff IT training requirements have been met.
Responsibilities
  • The support of Microsoft products such as Office (various versions)
  • The support of hardware and software for various devices and applications from Servers, Desktops and Laptops, Smart phones, note pad, etc.
  • End user and product support for printers, photocopiers, scanners, projectors, etc.
  • OS Support - Microsoft Windows Vista, 7, 8, as well as Mac OS
  • OS Server Support
  • Experience of SQL Server and Exchange Server
  • Special event day and meeting support may be required from time to time
  • Provide one on one training when requested
  • Manage the IT recycle programme for the organisation
  • Be the first point of contact for staff on collection of new hardware and replacement hardware from the company
  • Manage and set up new hardware following IT policies and procedures
  • Provide AV support and presentation projectors support to staff
Person Specification
Skills and Qualifications:
  • B.Sc. in Computer Science/Engineering from a reputable university.
  • Graduate of Covenant University or Babcock University are encouraged to apply.
  • 2-3 years’ experience of working in a similar role
  • Relevant certification and or degree in an IT discipline is essential
  • Excellent written and verbal communication skills are essential
  • Strong interpersonal skills and relationship management
  • Must be well organised and able to prioritize workload
  • Demonstrate high level of initiate and self-management
  • MCP or MCSE qualifications desirable but not essential.
Experience:
  • IT Support Helpdesk Software - teamwork desk or other software desirable
  • Proven IT experience, specifically the use of Microsoft Word, Excel & PowerPoint Outlook to support end users and ability to produce high quality documentation
  • Experience of supporting Apple products and IOS desirable but not essential
  • Experience creating ‘how to’ guides for staff
  • Computer Hardware Knowledge
  • Networking, cabling Wi-Fi, printer and peripheral installation
  • Application configuration.
Application Closing Date
3rd December, 2018.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] The subject of the mail should be "IT Support Officer".

Note: Applicant who resides within Ikeja, Agege, Ipaja, Otta, Alagbado and environs will have added advantage.

  

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