Internal User Support Desk at Psyntech Limited

Psyntech Limited  - Our client, a leading provider of infrastructure-based Telecommunications, ISP & IP Telephony, and other Information Technology services here in Nigeria, requires the services of suitably qualified candidates for employment to fill the  position of:

Job Title: Internal User Support Desk

Location: Lagos
Job Type: Permanent

Responsibilities:

• Resolve computer support problems
• Perform HD expeditor functions as assigned
• Maintain in-depth knowledge of HD supported products and services
• Provide accurate and timely logging of problems and resolutions
• Act as liaison between customers and internal support staff to assure accurate problem interpretation
• Utilize superior customer service skills
• provide helpdesk support and resolve problems to the end user s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Document internal procedures
• Assist with on boarding of new users
• Manage PC setup and deployment for new employees using standard hardware, images and software
•   Perform timely workstation hardware and software upgrades as required. Copied: www.hotnigerianjobs.com

Required Skills:

• Excellent communication skills
• Excellent writing skills
• Ability to function well under pressure
• Knowledge of IT products and services
• Ability to work in the support desk/ help desk (HD) environment
• Ability to manage multiple priorities and follow through on projects. Copied: www.hotnigerianjobs.com

Required Experience: 3-4 years in related field
Age: Not more than 28 years

Minimum Qualification:
Bachelor s degree in Computer science or any related field, Second Class Upper (2.1)

Application Closing Date
7th October 2013

How to Apply:
Qualified and interested candidates should kindly click on the link below and provide the required information.
Click here to apply online

Opportunities are very bright and forward looking for successful candidates. Only shortlisted applicants will be contacted.