Technical Support Officer at Willers Solutions Limited

Posted on Thu 06th Dec, 2018 - hotnigerianjobs.com --- (0 comments)

Willers Solutions Limited - Our client, a leading and multinational company located in Lagos is looking to fill the role below:

Job Title: Technical Support Officer

Location: Lagos

Job Description

Working with customers/employees to identify computer problems and advising on the solution
Logging and keeping records of customer/employee queries
Analyzing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers/employees can try to fix problems themselves
Must be proficient in speaking FRENCH
Testing and fixing faulty equipment

Qualifications

Minimum of OND or its equivalent in Engineering or any Technical Related discipline.
Minimum of 2 years’ experience as a Technical Support Officer.

Required Skills:

An ability to assess each customer/employee's IT knowledge levels
Ability to deal with difficult callers
Logical thinker
Good analytical and problem solving skills
Up-to-date Technical Skills and knowledge
Must have Electronics Background
Good interpersonal and customer care skills
Good accurate records keeping.

Application Closing Date
20th December, 2018

How to Apply
Interested and qualified candidates should forward their CV (MS Word Format) to: lizzy.bika@willerssolutions.com Using “Technical Support Officer” as the subject of the mail.

Note: Only qualified candidates would be contacted.

Sorry, this listing is no longer open.

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