Programmatic Data Systems and Technology Specialist at Catholic Relief Services (CRS)

Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS re-established presence in Nigeria in 2000 and currently focuses on vulnerable children, agriculture, health and HIV, extractives and governance, and peace building programming.

We are recruiting to fill the position below:

Job Title: Programmatic Data Systems and Technology Specialist

Job Ref Code: PDSTS121218
Location: Borno, Nigeria
Department:NE Emergency Programs
Band:7
Reports To: Emergency Coordinator   
Technical Support & Integration: IT Manager
Supervise: CAT Officer

Job Summary

• You will coordinate and deliver various Information Management services in accordance with established Agency policies, procedures, and standards to support emergency responses that serve the poor and vulnerable.
• You will provide CRS staff and partners with responsive professional services and technical support to enable the efficient operation and use of technologies for collecting, storing, and reporting project data.
• You will ensure the overall strategic coordination, day-to-day management, and key technical oversight of the NE Nigeria ICT4E functions and Cash and Asset Transfer (CAT) platform in coordination with the HQ CAT Technical Advisor to support high-quality programs serving the poor and vulnerable.
• You will analyze and anticipate operational and programmatic ICT4E service needs and challenges and will introduce cost-effective technology solutions in accordance with established policies, procedures, and service standards for optimal performance, integrity, security, and strategic alignment of systems.

Job Responsibilities
Programmatic Data Systems Management:

• Plan, design, direct, and coordinate the installation, configuration, maintenance, and integrity of the NE Nigeria data management system
• Deploy, configure, and maintain systems and databases for the emergency project team. Find solutions and answer problems to ensure optimal performance.
• Supervise quality data collection and management activities.
• Conduct analysis and lead reflection discussions on ongoing monitoring data.
• Prepare statistical and thematic reports; prepare visualizations of results and key information captured by project frameworks.

Technology Management:

• Evaluate user needs and system functionality to ensure that ICT4E devices meet these needs. Ensure timely and quality service delivery, technical support, and advice to user requests for ICT4E devices.
• Partner with program staff to prioritize and support integration and evolution of ICT4E solutions in improving program implementation.
• In collaboration with procurement, conduct supplier analysis, and assess effectiveness to ensure third-party services meet CRS business requirements and needs. Collaborate with Procurement to ensure ICT4E purchases are in line with CRS standards and in compliance with donor requirements. Provide strategic guidance and input to budget development with regard toICT4E-related expenses.
• Maintain functionality of hardware and software requirements of ICT4Eequipment, to ensure an adequate supply of functioning devices as per the needs of affected employees. Contribute to the budget preparation for expenses related to the relevant devices and software.
• Assess and analyze ICT4E training needs. Provide capacity building (training, coaching, on-the-job support, etc.), remotely or on-site, to staff and partners in ICT4E-related areas to ensure efficient and consistent adoption and use of ICT4E applications.
• Manage the CAT Platform, built on the RedRose system, and liaise with RedRose team members to ensure seamless integration with the overall NE Nigeria data management system.
• Support the development of, and contribute to, the implementation of CAT platform across programs.
• Monitor CAT systems operations in terms of functionality, security, and service delivery.
• Supports all facets of program implementation linked to the utilization of e-vouchers, includingsoftware and hardware set up, troubleshooting,etc.
• Ensure proper implementation of the standard operatingprocedures (SOP) for cash and voucher interventions and RedRose technology and updating SOPs as required, in collaboration with the HQ CAT Technical Advisor.
• Carry out staff and partners training on the utilization of e-vouchers and RedRose technology.
• Effectively manage and supervise the CAT Officer. Provide coaching, strategically tailor individual development plans, and complete performance management for direct report. Monitor and assess performance to ensure adequate capacity for successful support of high quality programming.
• Support capacity building initiatives, either remotely or on-site, to ensure efficient and consistent adoption and use of data collection applications (including CommCare).

Typical Background, Experience & Requirements
Education and Experience:

• Master's Degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required. Equivalent combination of relevant experience and Bachelor's Degree and/or training/certification may substitute for advanced education.
• Proven track recordin implementing relational databases in humanitarian/development contexts, including data cleaning/wrangling, data analysis and creation of data visualization dashboards
• Expertise in Excel and statistical software, with experience in PowerBI and one or more of the following digital data collection tools: DHIS, CommCare, RedRose.
• Familiarity with geo spatial data management principles with demonstrable experience in GIS software and familiarity with concepts of relational databases and hands-on experience with one or more RDBMS a plus.
• Experience in planning and facilitating training/workshops in data management with demonstrated ability to transfer knowledge to diverse audiences through training, mentoring, and other formal and non-formal methods.
• Minimum of five years of progressively responsible related professional experience.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Demonstrated proficiency in management of hardware devices and platforms.

Personal Skills:

• Strong relationship management skills.Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Very strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.
• Strong organization, planning, review, and monitoring skills.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented.

Required/Desired Foreign Language:

• Professional written and spoken fluency in English is required.
• Knowledge of Hausa and/or Kanuri is preferred.
• Travel Required: The position is based in Maiduguri, Borno State.

Key Working Relationships:

• Technical Support and Country Program ICT4E Integration: IT Manager (Abuja)
• Supervisory:CAT Officer
• Internal: ICT Manager (Abuja),Program Managers, ICT officers, Operations staff, HRD CAT TA, GKIM.
• External:  CRS partners; RedRose team

Agency-wide Competencies (for all CRS Staff):

• These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
• Trusting Relationships
• Professional Growth
• Partnership
• Accountability

Application Closing Date
5:00pm, 18th December, 2018.

How to Apply
Interested and qualified candidates should download the "CRS Application Form" using the link below, fill and send with a detailed Resume as one document (in a PDF Format) indicating position being applied for and the Job Ref Code as the subject of the application to: [email protected] (e.g. Programmatic Data Systems and Technology Specialist PDSTS121218)

Click here to Download Application Form

Click Here for Job Details (PDF)

Disclaimer

• This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
• CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
• Equal Opportunity Employer