Unit Head, Client Services at Union Commercial Insurance Brokers Limited

Union Commercial Insurance Brokers Limited (UCIB) is a people-focused organization driven by passion for delivering quality service that enhances the value of our customers.

Our team understand that every one of our customers has a unique set of insurance needs. At UCIB, our depth of sector knowledge means we can create a bespoke package of cover specially for you, whether it is small, medium, corporate or even personal to individuals.

We are recruiting to fill the position below:

Job Title: Unit Head, Client Services

Location: Lagos
Division: Client Services

Job Profile

• To co-ordinate the company’s Client Services activities with the aim of maximizing value to stakeholders.

Key Responsibilities

• To take charge of the Client Servicing Unit as the Supervising Officer
• To manage all clients accounts as contained in the list handed over to you in all matters relating to general business
• To ensure that our service benchmarks indicatedby service deadlines are kept
• To ensure proper and regular recording of all business intakes in the manner already designated in the department
• To ensure proper and regular recording of all claims incurred in respect of all the clients in the claim register in the manner already designated in the department
• To ensure regular visitation of all the clients in the company’s stable with a view to resolving all matters that may cause frictions between the company and the clients and to seek to expand the frontier of business patronage at each visit
• To ensure proper debiting of all transactions that comes to the company appertaining to your area of supervision
• To ensure growth of Commission Income within the unit by expanding the portfolio under management both vertically and horizontally i.e. expand existing business and introduce new ones
• To ensure proper safe keeping and maintenance of all company’s assets within the department
• To ensure confidentiality of all information relating to all the clients under your supervision
• To ensure proper motivation and discipline of all staff under supervision
• To promote the good image of the company in the discharge of your duty both within and outside the company’s premises
• To undertake any other assignment as delegated to you by Management
• To report directly to the Operation Manager (Technical)

Required Qualification/Experience/Professional Membership

• First Degree in any Discipline with a minimum of Second Class honours. Relevant Master's Degree will be an added advantage
• A recognized professional certification will be an added advantage
• 5 years relevant experience and exposure in the marketing of insurance services

Skills/Competence Requirement:

• Financial Analysis/Financial Market Analysis
• Relationship Management
• Understanding Customer Value Proposition
• Product knowledge
• Product Pricing & Performance Management
• Investment Management
• Industry Knowledge
• Marketing & Business Development
• Customer Service Orientation
• Excellent client relationship

Salary
Negotiable.

Application Closing Date
30th January, 2019.

How to Apply
Interested and qualified candidates should send their Applications in "Excel Format" stating the required Information below and attach their CV to: info@ucib.com.ng or info@ucibonline.com the subject of your application should be bdm301218.

Required Information

• Title:
• Surname:
• Other names:
• Qualification:
• Course of study:
• Years of experience:
• Phone No:
• Email:

Note: Please note that only shortlisted candidates will be contacted.