Technical Support Officer at ICS Outsourcing Limited

ICS Outsourcing Limited is Nigeria’s leading Outsourcing provider incorporated in August 1994. We offer a comprehensive range of outsourcing services ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.

We are recruiting to fill the position below:

Job Title: Technical Support Officer

Location: Lagos

Job Description

• The successful candidate will join the 1st/ 2nd level Technical support team in providing network infrastructure, business application and telecoms support to ensure optimal IT service delivery to the business within an ITIL framework environment

Duties & Responsibilities

• Provide technical support to business users both remotely and face to face
• Maintenance and support of central hardware, operating systems and utilities
• Administer installations, including setting up new systems/hardware and promptly installing updates
• Support of VMware clusters, Site Recovery Manager
• Desktop support – Windows 7
• Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems, VM Ware, Hyper V, Active Directory Account Administration, Mobile phone systems (BES)
• Troubleshooting and resolution of issues relating to business applications
• Installing/configuring new computers/telephones
• Troubleshooting IT equipment - printers, scanners etc
• Log all IT incidents and service requests to ensuring a timely resolution
• Perform SOD and EOD duties
• Assist with the Installation, configuring , and support of the LAN and WAN and Internet systems
• Maintain network equipment, servers and users hardware and software
• Maintain effective relationships with vendors, consultants, and service providers
• Perform routine manual/automatic backups and archival of files stored on the network to assist with disaster recovery
• Assist with data recovery, using tape backup or recovery tools
• Assist in software resting of new releases, proactively escalating issues
• Partake in project work from inception to closure
• Monitoring of applications
• Competence in PC network security issues, including virus protection and prevention
• Maintain the existing network and server systems
• Perform /support HP storage solutions including replication
• Assist in the design of new infrastructure to support changing business needs
• Assist in the management of IT Assets
• Deliver outstanding customer service by responding to and efficiently resolving client issues and request

Requirements
Experience:

• Must have a minimum of 2 years cognate experience in financial services/service oriented industry

Education:

• First degree in Computer Science/Engineering
• ITIL Certified

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: holugbue@icsoutsourcing.com with the Job Title as subject of the mail.