Client Service Representative at Connect Rail Services Limited

Connect Rail Services Limited - Our company, Connect Rail is at the cutting edge of leveraging rail and in-land waterways in transporting heavy-lift goods by taking the pressure off the road network. Our vision is to build a Pan African logistics business committed to unlocking the challenge of moving goods across the continent

We are recruiting to fill the position below:

Job Title: Client Service Representative

Location: Lagos

Job Summary

• As a Customer Service Representative at connect rail, you will be responsible for assisting the operations team in managing specific customer accounts.
• The ideal candidate must be a high communicator who can multitask and manage their time effectively.

Essential Duties

• Provide excellent customer service experience to customers
• Receive and make calls providing information on the company’s services
• Data maintenance for clients and agent on barge operations
• Effective in resolving clients compliant
• Follow-up with other department to ensure service standard are met
• Report customers feedback to management
• Update shipments in both internal and external operating systems
• Assist with procuring carriers as needed
• Process customer and carrier paperwork
• Maintain system integrity by ensuring all data is entered accurately and timely
• Perform any other duties as required or assigned

Requirements

• A graduate from any accredited university
• Minimum of 1 years work experience in Logistics/Transport
• Must reside in Agbara axis or Environ
• Proficient with Microsoft software applications and use of the Internet.

Skills

• Strong verbal and written communication skills
• Strong problem-solving and time management skills
• Ability to multi task in a fast-paced work environment
• Ability to provide exceptional customer service with a sense of urgency
• Working knowledge of MS Office Suite and the ability to learn various computer systems

Application Closing Date
30th January, 2019.

How to Apply
Interested and qualified candidates should send their CV to: careers@connectrail.net or ronke.osho@connectrail.net