Outlet Manager at So Fresh Neighbourhood Market

So Fresh is Nigeria's number one and fastest growing healthy food chain for a wide range of fresh, delicious, nutrient-rich and healthy meals. Founded in 2010 as Fruitivegies Limited, a modernized Farmers Market, before its rebrand and change of name to So Fresh in 2013.

We are recruiting to fill the position of:

Job Title: Outlet Manager

Location: Lagos

Job Details

• Due to operational expansion, we urgently require Outlet Manager for our operations in different locations across the country. The successful candidates will perform the following duties:

Planning:

• Organises and oversees the day to day operations and efficient functioning of all units within the outlet
• Conducts weekly operations meeting within a reasonable and convenient time for all staff.
• Liaises with suppliers, distributors, vendors and other service providers to the store.

Administrative and other duties:

• Ensure strict compliance with service protocols
• Ensures strict compliance to dress code, good hygiene standards and quality protocol and general outlook among staff.
• Generate and sends daily, weekly and monthly reports (sales, stock, audit, and required reports)
• Facilitate minor repairs involving the generators, air-conditioning, refrigeration units and other equipment.
• Reports major repairs and maintenance work to the Facility Manager.

Managerial:

• Ensures daily store opening/closing times and procedures are strictly followed.
• Delegate tasks; following up on work results
• Maintains store staff job results by coaching, counselling and disciplining employees
• Ensure orderliness, routine cleaning and good hygienic condition
• Responsible for job sequencing, delegation, workplace scheduling, coaching and mentoring of employees

Customer Service:

• Ensures an organised, beautiful, and comfortable shopping environment for customers to have an enjoyable shopping experience.
• Be available to promptly attend to customers in the outlet
• Promptly attends to customer enquiries and complaints
• Protect employees and customers by providing a safe and clean environment
• Identifies current and future customer’s requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements;
• Sales
• Closes out cashiers
• Reconciles sales
• Remit daily sales to the bank
• Manages prudently the outlet petty cash expenditure
• Miscellaneous responsibilities including maintenance, food and health safety, security, loss prevention, conflict resolution, theft prevention, ensuring proper housekeeping among others.
• Carry out other tasks assigned by the General Manager, Operations.

Requirements
Required Skills:

• Basic Customer Service Skills
• Basic computer skills (Microsoft Office Packages)
• Excellent numerate skills  
• Ability to function effectively in a team
• People personality, friendly and an excellent communicator
• Focused, self-motivated and self-assured.
• Taking responsibility and being proactive
• Ability to multi task and pay great attention to details
• Must possess ability of tracking budget expenses.

Academic Qualification:

• First Degree, Minimum of Second Class, Upper Division or a Lower Credit, in Management Sciences, Food Science and Technology, Food and Nutrition and any other related courses. Managerial experience in the Food industry will be a very great advantage.

Application Closing Date
7th January, 2019.

Method of Application
Interested and qualify candidates should send their CV to: hrteam@sofreshng.com Make your location and qualification subject of your e-mail. (E.g. Victorial Island, Lagos, B.Sc, Food & Nutrition)