Customer Service and Sales Support Representative at Edunovate Nigeria

Edunovate Nigeria (subsidiary company of SPJ Global Concept Limited), TESTMASTER Inc country partner in Nigeria, an international company with a local Nigerian branch is comprised of foreign as well as indigenous educational experts with proven track record in developing and marketing successful techno-pedagogical solutions to millions of children/students worldwide.

We are recruiting to fill the position below:

Job Title: Customer Service and Sales Support Representative

Location: Lagos
Department: Sales
Reports to: Director of Sales
Status: Salaried

Summary

• Edunovate Nigeria is looking for a customer service expert to create and manage the next stage of all our customer facing activities. This is a newly created position which previously has been patched onto the sides of other positions.
• The time has arrived to create a formal customer service department.
• We are looking for the person with the skills and ambition to lead this endeavor, from the near term direct tending of customer needs, to longer term managing a growing team and department.
• The Customer Service & Sales Support Representative to be responsible for managing the processes and systems related to servicing our customers and supporting the sales staff.

Duties and Tasks

• Provide superior customer support by identifying issues, devising solutions, and accepting ownership to a successful closure.
• Lead, manage and direct the all customer service activities.
• Create and maintain daily, weekly and monthly reporting requirements for Sales department and the company.
• Responsible for order entry, answering Customer Service phones, message management, data entry in CRM and performing all Customer Service activities as needed.
• Oversee, qualify, and manage inbound leads. Sales inquiries and other marketing-generated leads come from a variety of sources that need to be regularly monitored (i.e. email boxes, phone inquiries, social media, web forms, event marketing, etc.)
• Manage Customer Service efforts to resolve customer issues in a timely and effective manner. Ensure effective procedures are in place to resolve customer issues.
• Assist in office management as needed.
• Monitor expected ship dates to ensure timely delivery and expedite as needed. Communicate with internal and external customer on any deviations to established Ship Date.
• Liaison between Sales, Manufacturing/Scheduling, Quality and other departments to ensure customer needs are met.

Traits & Qualifications

• Possess good decision-making skills and be a problem solver.
• Must be able to thrive in a fast-paced start-up setting.
• Ability to multi-task and shift priorities to meet the needs of the sales department and our customers. To be able to multi task in case of shifting priorities. Working in a startup environment requires a self-motivated and energetic positive attitude
• Bilingual is a plus.
• Minimum of an Associates Degree, Bachelors preferred.
• Must have a minimum of 2 years prior experience in a customer service function in a sales department. Will also consider those with five years of Inside Sales experience.
• Demonstrated excellent written and verbal communication skills
• You must be able to provide excellent phone and email communications regarding order status and customer service issues.
• Working knowledge of CRM database tools and are experienced in the sales process.
• Must be proficient in the Microsoft Office Suite.
• Demonstrated excellent written and spoken communication skills.
• Experience with basic mathematical and problem solving skills, must obtain general knowledge of our products and industry.

Who we are looking for:

• The Customer Relations and Sales Support Representative position will require deep skills in “people arts.” You are a person who is energized by making people happy, and generally enjoy being the host and curator of their enthusiasm (or problems, as the case may be).
• While being “an air traffic controller” across phone, email, and in-person interactions, you also need to be able to tend the information systems, web environments, and operational details.

Application Closing Date
21st January, 2019.

How to Apply
Interested and qualified candidates should send a Letter describing your interest and qualifications, as well as your Resume and recent passport photograph to: [email protected] Please do not just send a resume. We need to hear why you think you are the perfect fit for this adventure.