Analyst, Mass Market Segment (Supervisory) at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Analyst, Mass Market Segment (Supervisory)

Location: Nigeria

Job Description

• To drive Customer adoption, usage and retention for mobile financial services and manage churn intelligence information on an on-going basis, (in relation to benchmarking and competition)
• Provide insight to MFS Segment Management.
• Evaluate performance measured against the following areas:
  • Number of MFS transactions performed by customers
  • Identify a new opportunity/enhancement
  • Post Go- to- Market intelligence gathering and insight
  • Customer Lifecycle management.
• Collect, analyze and interpret a wide variety of MFS data and develop weekly /monthly reports in preparation for business review meetings.
• Engage the regions to follow up on implementation of MFS Initiatives.
• Provide and maintain a strong and reliable database to facilitate tracking and improvement of MFS services and providing information enabling business decisions to be made.
• Prepare monthly, quarterly and year to date (YTD) measurement reports.
• Provide functional support to assigned Segment Manager
• Develop and secure approvals for concept notes to feed into Product Development
• Report and analyze MFS Activations, Customer Retention /Churn trends and activity plans.
• Establish and maintain contact with external intelligence both locally and internationally, and verify the authenticity of the information received
• Analyze relevant best practices and provide recommendations to Segment Manager
• Assist and advise stakeholders in making informed and effective business decision.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

Job Condition:

• Normal MTNN working conditions
• Open plan office

Experience & Training    
Education:

• First degree in Economics, Business Administration, Accounting or any related discipline
• Fluent in English

Experience:

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization:
• project planning and reporting, sales/marketing or related function
• Experience using Data Mining Tools
• Telecoms experience would be an added advantage

Minimum Qualification

• BA, B.Ed, B.Sc, B.Eng, HND or B.Tech.

Application Closing Date
5th February, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online