Customer Ambassador at Elsevier Nigeria

Posted on Tue 29th Jan, 2019 - hotnigerianjobs.com --- (0 comments)

Elsevier is a world-leading provider of information solutions that enhance the performance of science, health, and technology professionals, empowering them to make better decisions, and deliver better care.

We are recruiting to fill the position below:

Job Title: Customer Ambassador

Location: Nigeria

Working Together!

To be successful, the Elsevier Customer Ambassador will know everything about the researcher workflow in their portfolio.
You will work closely together with the Account Managers (4) to ensure successful renewal.
Close cooperation with the Elsevier Customer Ambassador and the Account Manager is key to drive usage.
Important success factors are continuous learning, team work and the sharing of knowledge and experiences between the different team members and sub regions.
And you will also work closely with the Global Customer Service teams to successfully on board new customers.
You will report to the Account Manager and the role should be based in Nigeria.

Your Responsibilities

Manage relationships with key customer stakeholders including senior managers and economic buyers. Account Manager may assign Senior Customer Consultant to complex engagements to supervise or personally conduct customer engagements.
Actively supervise complex engagements as assigned by the Account Manager
Focused on total renewal growth (so retention and usage uplift)
Uncover up-sell or cross-sell opportunities to grow total revenue base, and pro-actively share with AM and SSM
Expand portfolio sales opportunities from primary academic to adjacent market segments-corporate, government, economic development orgs. etc.
Develop project and engagement plans with the client
Create and define the specific solution engagement plan for the portfolio with the holistic customer engagement plan owned by the account manager; focus on research office as primary owner of the relationships and value
Ensure successful implementation and adoption of solution at customers
Monitor economic buyer and other key stakeholders value perception at key strategic accounts, proactively address customer issues within Elsevier and advocate for customer when required.
Systematically monitor and analyse usage at customer and regional levels against targets, develop mitigating actions where usage is not meeting objectives
Coordinate to ensure delivery of monthly usage reporting by central Usage team to key customers (including trend analyses)
Further, develop and drive ROI and value arguments vs. internal solutions, competing platforms, and the costs of inaction.
Understanding national and international landscape of research universities and global competition drivers is an example of the type of context a Senior CC requires.

Requirements
What you should bring:

University degree and preferred with postgraduate studies.
Research activities
Expertise to program manage complex matrix of internal and external stakeholders
Experience using complex enterprise software tool would be desirable.
Background in customer engagement and driving customer adoption
Experienced in working in an international matrixes organisation
Strong communication (verbal including on-line delivery and written) and presentation skills in English and German.
A passion for customer engagement, drive, enthusiasm and energy
Frequent travel required up to (30%).

The Product Portfolio:

http://www.elsevier.com/solutions/scopus
http://www.elsevier.com/solutions/sciencedirect
http://www.elsevier.com/solutions/mendeley

What We Offer

We welcome you to a truly global, dynamic and challenging environment with great opportunities to develop yourself.
You start with a freelance contract ,will receive excellent training and would be considered for full time jobs when we have.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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