Customer Service Representative at Stag Engineering Nigeria Limited

Stag Engineering Nigeria Limited is a leading wholly Nigerian owned engineering firm in Nigeria. The company has over 40 years’ experience in providing expert engineering services and mercantile power to discerning clients in Nigeria and West Africa. At present it delivers over 1,000MW of mercantile power to these clients.

As a leading provider of power generators and mercantile power in Nigeria, STAG has formed relationships with several power generator manufacturers such as SDMO, John Deere, MTU, Stanadyne to name a few.

Relative to the increase in contracts, business development and innovative ideas, we are currently hiring people who thrive on challenges and who consistently strive for excellence in the capacity below:

Job Title: Customer Service Representative

Location: Lagos
Job Type: Full Time

Basic Responsibilities

• Ensures and provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order related issues.
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
• Performs assigned system maintenance to various electronic order files.
• Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
• Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
• Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
• Facilitates the collection of competitive information in order to monitor business trends and opportunities.
• Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
• Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

Professional and Academic Qualifications

• HND/B.Sc in any Social/Management Sciences courses or its equivalent from a recognized tertiary institute
• Professional qualifications from the recognized professional boards, will be added advantage

Working Experience:

• At least 1 year working experience in a similar field
• Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word
• Telecommunication or customer care representative experience will be preferred
• Able to work independently and as a team.

Minimum Required Skills:

• Excellent Interpersonal and Communication skills
• Strong organizational and time management abilities
• Good Leadership qualities and Decision making skills
• Great attention to detail
• Great Multi-tasking skills
• Competency in Computer skills
• Ability to work under minimum supervision.

Remuneration
Salary is between N60,000 - N90,000/month excluding incentives and allowances.

Application Closing Date
12th March, 2019.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected]