IT Manager at Andela Nigeria

Andela is a network of technology leaders dedicated to advancing human potential. We help companies build high-performing distributed engineering teams by investing in Africa’s most talented software developers. Based in NYC, SF, Lagos, Nairobi, Rwanda and Kampala, Andela is catalyzing the growth of tech ecosystems across the African continent while solving the global technical talent shortage.

We are recruiting to fill the position below:

Job Title: IT Manager

Location: Lagos, Nigeria

About the Role

• IT Manager position will be responsible for running company wide systems.
• You will be responsible for designing, planning, implementation and overseeing administration and maintenance of network infrastructure within Andela including network security as per established policies.
• You will also oversee systems administration tasks for Andela systems as well as asset management.
• Reporting to the Director of IT, the IT Manager is responsible for building and maintaining reliable network infrastructure and maintaining essential IT operations for Andela.

Key Responsibilities
Network Infrastructure:

• Design, plan and implement Andela’s IT infrastructure as per set standards
• Implement network security at the location as per established policies and standards.
• Oversee the administration and maintenance of the company's IT infrastructure.
• Recommend areas of improvements.
• Ensure 99.9% network availability for the location.

Internal Systems:

• Manage administrative user roles and permissions as per set guidelines
• Provide regular updates on utilisation of all internal system resources.
• Work with other teams to help maintain and manage Internal Systems.

Helpdesk Administration:

• Define SLAs for all tickets assigned to the IT department.
• Provide first line of response to all escalated tickets.
• Interact with internal clients at all levels to help resolve IT-related issues and respond in a timely manner.

Assset Management:

• Build and maintain vendor relationship and manage the purchase of hardware and software products.
• Ensure that company assets are maintained and inventoried accurately.

People Management:

• Lead, without Micromanaging a team of IT systems administrators and Network engineers
• Carry out people performance evaluation as per set guidelines

Security and Compliance:

• Work in a global team to ensure ISO and SOC activities are effectively executed
• Recommend and implement network and systems security solutions

Cost Management:

• Effectively plan and budget for the IT department
• Monitor expenditure within the department
• Recommending cost effective solutions

Qualifications & Experience

• 10 years’ experience in IT. 5 being in a managerial role for a big company.
• Bachelor's Degree in IT, Computing or related field.
• A good understanding of computer networks, a Cisco or any other network certification is required.
• Security certification and/or experience with ISO/SOC certification will be an added advantage.
• Ability to work with different operating systems i.e MacOs, Windows and Linux
• Experience working with cloud based systems
• Understanding of helpdesk systems is essential.
• A good grasp of technical installations and willingness to learn
• Working knowledge of fundamental operations of relevant software, hardware and other equipment.

EPIC Values Alignment:

• Demonstrable commitment to the learning & development of people and technology
• If the above sounds like an exciting role to you, please tell us why you believe you’re a good fit and we’ll be in touch.

Benefits & Compensation

• Full-time compensation
• Full medical coverage
• Breakfast, lunch and snacks provided daily
• Beautiful working environment
• Opportunity to work with the brightest minds on the planet
• Oh, and a chance to change the world!

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.